Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Customer Solutions Advisor, you will provide service to clients and resolve issues for taxpayers and citizens by conducting extensive research and when necessary, you will also coordinate activities with partner business units. Primary duties include:

• Respond to inquiries regarding residential and commercial property tax.
• Initiate adjustments and refunds that are in the best interest of The City of Calgary and taxpayers.
• Prepare worksheets and necessary back up data and information.
• Interpret and explain legislation and bylaws related to property taxation.
• Research issues of misdirected payments and penalties on property tax accounts.
• Provide advice to taxpayers on how to prevent tax recovery notifications / liens on their properties.
• Research discrepancies between legal descriptions and addressing of property.
• Create and review Tax Instalment Payment Plan (TIPP) applications.
• Produce property assessment and tax documents: assessment notice, roll report, statement of account, tax bill, and tax certificates.
• Verify property assessment details: quality, size, location, age, additions, renovations, living area, and influences.



Qualifications • A completed High School diploma or equivalency (For example: GED).
• At least 5 years of experience in an office and customer service environment.
• The experience must include at least 2 years working with the public in a similar problem-solving capacity involving interaction with the public in person, in writing, and by phone.
• Intermediate proficiency with Microsoft Office (Word and Outlook) with strong typing skills.
• Previous experience with Municipal Assessment and Taxation would be an asset.
• Previous working experience in a politically sensitive environment is preferred.
• You have excellent communication (verbal and written), interpersonal, analytical and organizational skills, diplomacy, proven problem-solving ability, political sensitivity, and the ability to manage public impressions.


Pre-employment Requirements • A security clearance will be conducted.
• Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Assessment & Tax

Position Type: 8 Temporary (up to 10 months - various terms)
Location: 800 Macleod Trail SE

Compensation: Pay Grade 6 $33.29 - 44.52 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35-hour work week

Audience: Internal/External
Apply By: February 27, 2025

Job ID #: 311399