Job Description

We are seeking a proactive and experienced

Service Manager

to lead a team of service technicians. This role is key to ensuring efficient scheduling, operational excellence, regulatory compliance and outstanding customer service. The ideal candidate is highly organized; solutions driven; problem solver, and thrives in a fast-paced environment. If you are passionate about leading teams and delivering top-tier service, we would love to connect with you.

Key Responsibilities

Scheduling & Dispatching

Coordinate and optimize daily technicians' schedules to maximize efficiency and resource utilization. Prioritize service calls based on urgency, technician expertise and availability to ensure timely response. Deliver clear job instructions and real time updates to technicians to support a seamless service delivery. Proactively adjust schedules to respond to changing demands, improving both team productivity and customer satisfaction.

Operations & Administration

Maintain accurate job documentation, permits, contracts, and KPI tracking Ensure customer records are current and well-managed in company systems Oversee parts ordering, inventory control, and vehicle maintenance Confidently direct and shape the future growth and expansion of this pivotal role Experience in plumbing field is an asset

Compliance & Permits

Manage permit applications and inspections for gas and plumbing work Ensure all work meets current regulatory and safety standards

Team Coordination

Lead and mentor a team of 20 service technicians by setting a strong example and fostering a collaborative and accountable work environment Partner closely with CSR, sales and finance teams to ensure alignment with organizational objectives and service excellence. Coach on effective call handling techniques and customer service best practices. Drive a high-performance culture by holding team members accountable, recognizing achievements, and providing ongoing support and development of staff.

Customer Experience

Act as the primary escalation point for customers issues addressing concerns with empathy, professionalism and timely resolution. Proactively follow up on completed jobs to confirm customers satisfaction and address any residual needs or concerns. Foster long term relationships with customers to drive loyalty, trust and positive word of mouth referrals. Demonstrate exceptional interpersonal skills and a strong ability to read and respond to customer cues and behavior.

Team Development

Mentor technicians and office staff, leading by example Participate in ongoing training and team development initiatives Identify and implement opportunities for improvement and growth

Qualifications

Proven experience managing service operations; HVAC/plumbing/gas industry experience is a strong asset Strong organizational and scheduling abilities Proficiency with scheduling software and Microsoft Office Calm under pressure with a resourceful, problem-solving mindset Excellent communication skills and a customer-first attitude Familiarity with mechanical systems is a plus, but not required

Why Join Us?

Empowerment

- We value your insight and give you the freedom to own your role

Supportive Culture

- Collaborate with a team that has your back

Growth-Oriented

- Opportunities for professional development and career advancement

Work-Life Balance

- Enjoy a Monday to Friday work week with consistent hours

Competitive Compensation

- We recognize and reward your contributions
Please submit resumes to: info@bridge-us-solutions.com

Job Types: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking
Schedule:

Monday to Friday
Experience:

managerial: 1 year (required) Technical support: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: $50,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking
Work Location: In person