Job Description

Here at Shake Shack Canada, we take care of each other first and foremost so that we can create memorable experiences for our guests, communities and team members. After all, teamwork makes the dream work! We work our buns off, but we play hard too, with a Team Appreciation Day, meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.


As a leader, the Shake Shack Area Manager takes a strategic and hands-on approach to driving operational excellence and team development across multiple locations. Responsible for overseeing General Managers and supporting their growth, the Area Manager ensures consistent execution of brand standards, sales growth initiatives, and bottom-line profitability. A true brand ambassador, this role inspires and empowers leadership teams by fostering an inclusive culture, maintaining exceptional guest experiences, and driving operational efficiencies through clear communication and thoughtful action planning.





Drive a strong people-first culture that reflects Shake Shack's values of Enlightened Hospitality, inclusion, and excellence
Work with the business team to develop strategic goals for the portfolio
Design and implement the learning management system
Develop the inventory management and food safety programs
Help hire, onboard, train and develop Shack management
Conduct regular Shack visits to assess standards, coach in real time, and model best-in-class leadership behaviours
Ensure that both the restaurant operations and guest experience are aligned with our brand standards
Manage all Restaurant managers and support their ongoing using data-based feedback, coaching, best practices and in-market training
Review operating results to ensure restaurants are maximizing their potential
Help launch new Shack openings and support future growth
Partner cross-functionally with Support Centre teams (HR, Facilities, Supply Chain, Marketing) to remove barriers and execute initiatives
Ensure compliance with all health, safety, labour, and company policies while proactively mitigating risk


Qualifications


5+ years of progressive multi-unit leadership experience in the hospitality or quick-service restaurant industry
Proven track record of successfully managing operations, driving sales, and developing high-performing teams across multiple locations
Strong understanding of P&L management, budgeting, labour controls, and other key performance metrics
Exceptional leadership, communication, and organizational skills
Ability to build and maintain a strong culture rooted in inclusion, accountability, and guest satisfaction
Demonstrated success in coaching and mentoring General Managers and emerging leaders
Experience leading through change and scaling operations in a fast-paced, growth-oriented environment
Proficient in using data and insights to inform business decisions
Willingness and ability to travel regularly between store locations throughout Ontario, including for store openings, leadership support, and special initiatives as needed.
Bachelor's degree in business, Hospitality Management, or related field preferred (or equivalent experience)


About Shake Shack Canada


Formed in 2024, Shake Shack Canada is a partnership between Osmington Inc. and Harlo Entertainment Inc., both Toronto-based private investment companies who prioritize innovation, value creation and delivering exceptional experiences. Shake Shack is known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack's purpose is to Stand For Something Good, from its premium ingredients and employee development to its inspiring designs and deep community investment.


Shake Shack is an Equal Opportunity Employer


All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.