Job Description

RETAIL ACUMEN

Actively manage aligned stores to deliver key KPIs set by the business

Create, interpret and analyze financial reporting for successful operation of the business

Understand the financial and merchandise levers and their impact on the business

Understand the market segments, who Ever New competitors are and how to identify new opportunities for your business

CUSTOMER EXPERIENCE

Role model Customer Service Model through their understanding of the customer, going above and beyond to deliver her

moment

Ensure aligned stores understand the customer experience expectations at Ever New and the ways they can deliver this

Coach stores that require further improvement on their customer experience through utilizing observations or customer service metrics

Look for ways to maximize the existing customer base and promotes new customers into being loyal customers

Ensure that visual merchandising is to standard to create the ultimate customer experience

Understand and manage product and fixture placement to curate an impactful customer journey in store

Understand the importance of omni channel experience and ensures that all store team members are consistently working to utilize all

channels to deliver great experiences for the customer

LEADERSHIP

Actively seek to improve self-awareness and develop skills and knowledge to reach professional leadership potential

Empower, inspire and energize team through clear communication of the Ever New strategy and expectations

Understand personal differences and adapts their own style to bring the best out of different working dynamics and individuals

Actively lead stores to high performance through coaching, mentoring and development activities

Reward and recognize team and individual successes

Coach others to be leaders and to take ownership of their teams and ideas to deliver results

ACCOUNTABILITY AND RESULTS FOCUS

Understand and set goals that are aligned to the Ever New strategy

Hold self accountable for the results of aligned stores, through delivering work on time and to the required standard

Plan, drive and manage the delivery of results consistently without requiring prompting

Identify the issues or roadblocks affecting performance and initiate action or escalation to rectify the concern

COLLABORATION

Build and maintain positive, productive and results focused relationships with key internal and external stakeholders

Adopt an inclusive approach that seeks out teamwork opportunities to deliver results

utilize the expertise of the wider team to ensure the best outcome is achieved

Identify opportunities to share work or insights for the benefit of the greater team

CHANGE AGILITY AND RESILIENCE

Embrace change with an open mind and maintains a positive attitude during times of change

Work effectively even when faced with disruption and uncertainty, using strategies to stay calm and composed when under pressure

Lead and engage team in all aspects of the change process, gaining support and enthusiasm for change

Communicate change in a clear and transparent way, providing coaching and training to employees to effectively manage the

change

Identify and address resistance or stress related to change and identify ways to support these individuals

COMMUNICATING WITH INFLUENCE

Communicate issues clearly and credibly using relevant examples and evidence with different audiences

Handle challenging questions confidently and constructively, demonstrating courage to raise and discuss difficult issues

Tailor communication to suit the audience by using a range of influencing techniques to garner support

Present information in a clear and concise manner to ensure a positive response from the audience

Use active listening and appropriate questioning techniques to uncover team member, stakeholder and customer needs and drivers

Job Types: Permanent, Full-time

Work Location: In person