Job Description

Oversees the day-to-day and long-term operations and staff within a defined area(s) of a FedEx FedEx (FedEx) facility.Supports the FedEx Safety Above All Culture.Responsible for ensuring safe and efficient package sortation through the management of Operations Managers overseeing Package Handlers and achieving successful customer-facing results by maintaining productive relationships with employees.

Essential Functions

Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives. Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity. Plans, organizes, staffs, directs and controls the day-to-day operations of the facility. Responsible for managing and assigning employees (primarily Operations Managers) to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers. Determines the work area's strategic goals and ensures quality, service, cost and productivity goals are achieved. Plans the work area strategy based on projected volume, head count, and other special circumstances and factors. Oversees daily visual inspections of loads to ensure proper quality for customers and/or vendors. Directs and guides Operations Managers to ensure common understanding of operational updates and daily goals for the work area. Ensures compliance with all FedEx policies/procedures and applicable governmental regulations. Participates in the development of and responsible for administering company safety strategies and programs. Fosters a safety-conscious culture by serving as an advocate for safety compliance and safety initiatives. Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

Eighteen (18) months experience as an Ops Manager at FedEx FedEx required; OR Two (2) years required previous management experience, operational leadership, military leadership, or project/team leader experience; OR A combination of one (1) year as an Ops Manager at FedEx FedEx and (1) year previous management, operational leadership, project or team leader or military experience.

Knowledge, Skills, and Abilities

Ability to inspire a shared vision and empower and motivate a team. Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups. Proven ability to apply sound business judgment to establish and accomplish goals. Customer service skills necessary to effectively and professionally respond to requests and issues. Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice. Ability to read, interpret and draw conclusions from numerical data and written information. Software skills, including use of Microsoft Office software and web-based applications. Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

Job Posted date: 08/29/2025 Job Unposted date: 09/05/2025 Shift: Mon-Fri, Twi/Mid

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.