Job Description

An Appointment Coordinator manages schedules, ensuring smooth operations, , by booking, confirming, and rescheduling appointments, while also providing customer service and maintaining records.

Key Responsibilities:

Scheduling and Management:

Book, confirm, and reschedule appointments for clients.

Manage calendars and ensure optimal use of time and resources.

Coordinate between clients and staff to ensure punctuality and efficiency.

Maintain accurate records of all client interactions and appointments.

Customer Service:

Act as the first point of contact for clients, providing information and assistance.

Address inquiries and resolve issues promptly.

Provide excellent customer service and build positive relationships.

Administrative Tasks:

Answer and direct incoming calls.

Manage cancellations or rescheduling.

Maintain accurate records of all client interactions and appointments.

May handle other administrative duties as needed.

Skills and Qualifications:

Communication Skills:

Excellent verbal and written communication skills are essential for interacting with clients and staff.

Organizational Skills:

Strong organizational and time management skills are necessary to manage schedules and maintain records efficiently.

Customer Service Skills:

Ability to provide excellent customer service and resolve issues effectively.

Computer Skills:

Proficiency in using computer systems and software for scheduling and record-keeping.

Telephone Etiquette:

Ability to handle phone calls professionally and efficiently.

Problem-Solving Skills:

Ability to identify and resolve scheduling conflicts and other issues.

Multi-tasking:

Ability to handle multiple tasks simultaneously in a fast-paced environment.
Only email applications will be responded to.

Full time , permanent position.

Job Type: Full-time

Pay: From $18.00 per hour

Work Location: In person