Job Description

Appointment Coordinator - Donovan Auto Group (3 Locations)

At Donovan Auto Group, our purpose is simple:

Great people providing great service.

Our goal is to put safe vehicles back on the road, and we do that by combining high-quality service with excellent customer care.

We are proud to have earned our reputation for operating with honesty and integrity in our communities across Moncton and Bridgewater. We strive daily to maintain that reputation by continually providing our customers with the absolute best customer experience.

We are happy to announce that Donovan Auto Group is growing! We recognize that service excellence begins and ends with our employees, and we are looking to add an amazing member to our team. We are currently seeking a

full-time Appointment Coordinator

to support all three of our locations.

Are You the Right Fit?

This role is the backbone of our customer communication. As an Appointment Coordinator, you will:

Take overflow bookings to help keep our shops running smoothly Call customers for courtesy updates and follow-ups Reach out to schedule deferred work and prebooked appointments Provide excellent phone etiquette and customer care at every interaction
Automotive experience is an asset but not required--we will train the right person. What matters most is that you have

excellent communication skills, a professional phone presence, and the ability to stay organized in a fast-paced environment.

How to Be Successful

We value teamwork above all else. By working closely with our managers and service advisors, you'll help ensure customers receive the seamless experience Donovan Auto Group is known for. Success in this role looks like:

Professional, friendly communication that makes customers feel valued Efficient scheduling that maximizes shop productivity Proactive follow-ups that build customer trust and loyalty
To Recap...

You're good at:

Communicating clearly and professionally on the phone Staying organized and managing multiple priorities Building strong customer relationships through trust and follow-up
You have the following qualifications:

Excellent communication and people skills Strong phone etiquette and customer service ability Basic computer proficiency (scheduling software experience an asset) Automotive knowledge an asset, but not required
What We Offer

Competitive wages Health, dental, and vision benefits Paid vacation and holidays No weekend work Opportunity to be part of a growing, family-first team culture
If the above describes you and you're ready to join us, we want to hear from you! Please submit your resume today.

Job Type:

Full-time

Location:

Moncton, NB (supporting all three Donovan Auto Group locations - work location negotiable)

Job Type: Part-time

Pay: $17.00-$23.00 per hour

Expected hours: 25 - 35 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off
Work Location: Hybrid remote in Moncton, NB E1C 2S3