Job Description

Kitchener Hyundai is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.


Purpose/Summary of Position:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:


Handle all incoming service calls and emails for service appointments
Advise and promote recommended scheduled maintenance
Answer customer inquiries, concerns and provide assistance where needed
Input and maintain vehicle/customer information in the computer system
Complete outbound reminder calls and emails to schedule appointments
Identify and escalate customer concerns with the management team using our process


Required Qualifications:


Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.


Passion for delivering a consistently exceptional customer experience
Ability to multi-task between computer programs, maintaining engagement and rapport with customer on the phone
Energized by challenges; driven to improve efficiencies, learn and grow
Proactive self-starter with a desire for accountability
Operates with the highest level of integrity
Exceptional initiative, high energy and positive attitude
Process driven with impeccable organization and prioritization abilities
Ability to analyze a problem and provide an effective solution in a fast-paced environment
Impeccable follow-through and commitment to achieving targeted goals and objectives


Candidates must possess:


Minimum High School Diploma
Post Secondary Education
Preferred Previous customer service/administrative experience required
Experience with CDK or Dealermine an asset


Why We're Awesome:


Commitment to an exceptional employee experience
Full benefit programs & competitive compensation plans
Employee and Family Assistance Program
Collaborative work environment, group support and ongoing training


Qualified applicants are invited to apply with resume and cover letter.


Kitchener Hyundai is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 705-735-8895 or hr@kitchenerhyundai.com to make your needs known in advance.