Job Description

Open communication and the healthy exchange of ideas inspire an innovative workplace culture at the Simcoe Muskoka District Health Unit. As an award-winning* organization committed to service delivery excellence, we know that people are our most valuable asset.Are you a dynamic, results oriented individual looking to join an organization committed to service delivery excellence? Then we would like to hear from you. As an employee at the health unit you will be treated fairly and with dignity and respect. The health unit provides a positive work environment where you are engaged, can freely exchange ideas, communicate openly, be innovative and are encouraged to practice work-life balance.At the Simcoe Muskoka District Health Unit, we are champions of health for all. Our staff works with individuals and families, agencies and communities in Simcoe Muskoka to promote and protect health, and to prevent disease and injury.The health unit is governed by the Board of Health and is funded municipally and provincially. Guided by our strategic plan and our core values, we work with you toward achieving an important vision - to see the people who live, work and play in Simcoe Muskoka leading healthy, fulfilling and productive lives.Public health activities are also guided by the Ontario Public Health Standards.Purpose of Position:To act as the primary source of education and end-user support on agency-approved computer applications and technologies. Responsible for staff training and orientation in the effective and appropriate use of agency technologies including computer network and telephone system. Fields and resolves incoming IT help/service telecommunication requests from end users via both telephone and e-mail in a courteous manner. Provides end-user support and trouble shooting with primary responsibility for MS Office 365 products, desktops, laptops and telephones, following best practices to perform incident, change and problem management.Responsibilities:

• Provide end user support.
• Provide computer applications training.
• Administration of the health unit telephone systems.
• Contribute to team and agency effectiveness.

Specific knowledge, skills, abilities:

• Advanced knowledge and demonstrated skill in the business use and application of Microsoft Office 365 products including design of templates and training packages.
• Intermediate knowledge and skill; and demonstrated experience in computer networking and computer cabling, and software implementation.
• Intermediate analytical and problem-solving skills with demonstrated experience in the application of these skills to computer application and systems troubleshooting.
• Intermediate knowledge and demonstrated experience with voice system configurations including administering and managing change points for all back-end functions.
• Advanced knowledge and skills in customer service.
• Intermediate oral communications skills including excellent presentation, facilitation, and coaching skills.
• Intermediate written communications skills with the ability to create technical documentation to support systems set up and trouble shooting and to communicate effectively via email.
• Intermediate ability to balance multiple demands and establish work priorities.
• Basic knowledge of adult education principles and training theory and techniques including ability to assess skill level of others.
• Basic leadership, team building and facilitation skills and experience problem solving and priority setting with a small group of peers.
• Valid drivers license and reliable vehicle or the ability to travel in a timely and efficient manner to locations within and outside the health unit district.
• Able to work independently within established parameters and to function effectively as a member of a team.

Education: College Diploma in Computer Technology (Two Year Program)Related Experience: 3 - 5 years relevant experience including end-user support, software training and support and computer troubleshooting.Deadline: 4:00 pm, Tuesday, June 13, 2023For further details: refer to the Applications Training & Support Technician position description on our website: www.simcoemuskokahealth.orgIf interested in applying for this position, submit your r\xc3\xa9sum\xc3\xa9 with cover letter to Human Resources hr@smdhu.org referencing posting # 23-41 in the subject line.Due to the large volume of applications we receive, and to ensure your application is given due consideration, we kindly request your formal application consist of both an up to date r\xc3\xa9sum\xc3\xa9 and a separate cover letter including specific examples in detail of how you meet the minimum requirements and qualifications of this position.The cover letter is to clearly identify:

• How your education meets the educational requirements listed.
• Specific examples of how your experience meets the experience requirements listed.
• Specific examples of how your experience meets each of the minimum requirements of the job listed.
• Specific examples of how your education and/or experience meet each of the preferred assets listed in this competition.

Applicants who fail to satisfactorily provide the information requested above in their cover letter will be deemed to not meet the minimum job requirements listed in this job posting. Accordingly, their application will not be considered in this competition.If selected for an interview, candidates may be assessed through testing and/or by providing a presentation/portfolio highlighting examples of their work that is applicable to the position being applied to.Up to date COVID-19 vaccination is an essential requirement of the job. An individual is "up to date" on their vaccinations if they have received all doses recommended by the Ontario Ministry of Health in their primary series of COVID-19 vaccine, including relevant booster doses based on established eligibility criteria and having received the final dose of the COVID-19 vaccine at least 14 days ago. SMDHU is an equal opportunity employer. The possibility of accommodation will be considered during the hiring process.The Simcoe Muskoka District Health Unit is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process upon request. Due to the number of qualified applications we receive, only those selected for an interview will be contacted. All candidates must be legally entitled to work in Canada.Job Type: Full-timeSalary: $34.27-$38.39 per hourBenefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Education:

• DCS / DEC (required)

Experience:

• Network Administrator: 3 years (preferred)
• software training and computer troubleshooting.: 3 years (preferred)

Work Location: In personApplication deadline: 2023-06-13
Expected start date: 2023-07-04