Job Description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: "Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home." Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, "The freedom and flexibility can't be beat." Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us "I love the inclusive culture. I feel welcome and at home."
View more comments from our clients and their family members.
Pay Range
Commensurate with experience.
The Applications Specialist plays a pivotal role in supporting and enhancing the enterprise applications that are vital to VHA Home HealthCare operations. This position will collaborate with business and technical stakeholders to support daily operations, develop and implement comprehensive testing plans for new enhancements, updates, cumulative fixes and service feature packs. Attention to detail is crucial in this role. The Applications Specialist must possess a solid understanding of the business workflows used by end-users in home healthcare settings and be capable of translating these requirements into development specifications and testing scenarios. Additionally, this position requires close collaboration with application vendors to ensure the timely and thorough resolution of identified issues. The Applications Specialist will provide Level 2 support (and Level 1 support as needed), addressing escalations from the VHA's service desk team and responding to direct inquiries from end-users. #INVHACorp
This is a Temporary Full-Time role with a contract ending on January 2027.
Key Areas of Accountability:

• Assumes responsibility for Quality Assurance by working with application releases and developing and implementing testing plans to comprehensively test new enhancements/updates/service packs
• Resolves any escalations from our service desk and answering direct inquiries from end users
• Ensures the accuracy and integrity of data within enterprise applications
• Monitor data flow and perform regular audits
• Develop understanding of business workflow and translate to technical requirements
• Maintain privacy and security of all confidential/Sensitive data
• Engage with various departments to ensure the seamless integration of applications with existing systems and databases
• Develop comprehensive manuals and training materials on change management for end-users
• Identify opportunities for system improvement and oversee the implementation of application upgrades

Key skills, experience and behaviors required for this position:

• A Bachelor's degree in Computer Science, Information Systems, or other IT related areas is preferred
• A Minimum of 3 years of experience in providing end-user support with IT applications is required
• Experience with completing quality assurance (QA) testing is required
• Experience in a health care environment is preferred
• Proficiency in application support and system integration
• Knowledge of database management, and applications software development
• Be able to comply with PHIPA regulations to ensure that Patient Health Information (PHI) confidentiality is always maintained
• Attention to detail and a drive to lead testing, and ensure that new features, upgrades, and enhancements are tested thoroughly to minimize impacts to the front line is required

What makes VHA's compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events

Accommodation and VHA's commitment to DEI
At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.
How to Apply?
Our online application should take about 5 to 10 minutes to complete.
VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
Thank you to everyone who applies. We will review applications as they are received. We'll only be contacting those selected for further discussion.
In every role and at every level, we lead with purpose, build bonds that matter, and we're passionate about providing spectacular care.

Skills Required