Job Description

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
WHAT YOU'LL DO
We're seeking a proactive and technically adept Applications & Integrations Lead to oversee the administration, governance, and optimization of our Salesforce ecosystem and integrated business tools. This role requires a hands-on leader who can manage day-to-day operations, enforce best practices, and partner with stakeholders to drive scalable, compliant solutions. The ideal candidate will have experience in a range of application administration at scale, a solid understanding of governance frameworks, and practical expertise with integration/middleware platforms.

• Manage and optimize Salesforce and integrated systems, ensuring alignment with business goals across GTM, Customer Success, Marketing, Finance, Legal, and Product teams. Oversee user administration, security, permissions, workflows, automations, and governance across Salesforce and connected applications
• Administer, support and maintain SaaS tools such as Outreach, Gong, ZoomInfo
• Administer and maintain integration platforms (e.g., Tray.io) to ensure data quality and operational efficiency, and adherence to compliance requirements
• Lead integration processes for change management, release cycles, and system documentation
• Partner with cross-functional stakeholders to translate business requirements into scalable, well-documented solutions
• Create and maintain documentation for system architecture, processes, procedures, and training
• Monitor, troubleshoot, and resolve technical issues, ensuring system uptime and reliability

WHO YOU ARE

• 5+ years of application administration experience in a mid-to-large scale environment (

500 users), preferably with experience managing integrated tool ecosystems * Experience integrating tools with Salesforce leveraging common integration types such as Connected Apps, APIs, etc.

• Proven experience with governance frameworks, change management, and data management in Salesforce and other applications
• Hands-on experience with middleware/integration tools such as Tray.io, Mulesoft, or Workato
• Ability to manage complex projects with cross-functional dependencies
• Strong analytical skills with the ability to diagnose and solve technical problems
• Experience administering SaaS tools (e.g., Marketo, ZoomInfo, Outreach, Gong,Cognism)

WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country . More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.(TM) Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI(TM) allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology(TM) by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Sao Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you. Please see our for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Skills Required