Job Description

HM Note: This hybrid contract role is three (3) days in office. Candidates resume must include first and last name.

Description

Key Responsibilities:

Lead the design and implementation of scalable, secure, and user-centric SaaS solutions using ServiceNow (ITSM, workflows, integration hubs) and OpenText (content services, case management, records, and document workflows). Define and maintain solution architectures that enable hybrid integration across SaaS platforms, legacy applications, and cloud infrastructure (e.g., Azure). Translate complex business requirements into modular application designs, leveraging configuration over customization within platforms like ServiceNow and OpenText. Design and oversee integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks. Develop architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse. Define governance and configuration standards for platform administration, including access control, metadata standards, and system lifecycle practices. Evaluate and advise on best-fit SaaS and PaaS platforms based on business needs, compliance requirements, technical architecture, and long-term scalability. Work closely with enterprise architects, delivery teams, product managers, and vendors to ensure architectural alignment across initiatives. Support cloud-enabled delivery of content and workflow services through OpenText integrations with Azure, SharePoint, Microsoft 365, and other digital platforms. Guide solution implementation teams through sprint planning, backlog refinement, and technical validation processes. Ensure SaaS solutions align with enterprise governance (e.g., GO-ITS), data classification standards, and information lifecycle policies. Contribute to business case development, procurement processes (e.g., RFBs/RFIs), and vendor evaluations with architectural insights.

Required Qualifications & Experience:

8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms. Hands-on experience designing and implementing solutions in ServiceNow (especially ITSM, Customer Service Management) and/or OpenText. Experience architecting workflow automation, records/document management, and case management systems in a SaaS context. Familiarity with Azure or similar platforms for hybrid integration, identity federation (Azure AD), and secure access models. Strong understanding of integration patterns and tools (e.g., RESTful APIs, webhooks, middleware, iPaaS platforms). Proven ability to design scalable, modular, and maintainable solutions with a focus on configuration over code within SaaS ecosystems. Deep understanding of data privacy, retention, and security considerations in public sector SaaS deployments. Demonstrated experience working in structured delivery environments using Agile and iterative delivery models. Experience with public sector or regulated environments is a strong asset.

Desirable Skills:

Certification in ServiceNow System Administration or Implementation Specialist, and/or OpenText Content Server/ECM platforms. Familiarity with ITIL, BPMN, or process mapping techniques for workflow design. Experience integrating ServiceNow or OpenText with ERP systems, procurement tools, or custom-built applications. Knowledge of Ontario Government I&IT directives Experience designing solutions that incorporate digital signatures, audit logging, and secure document exchange. Knowledge of metadata structures, data dictionaries, and enterprise content governance models. Awareness of emerging trends in enterprise SaaS adoption, low-code/no-code platforms, and intelligent automation.

Core Competencies:

Strong analytical and problem-solving skills; ability to translate business needs into actionable solution architecture. Clear communicator with the ability to engage and influence executive, business, and technical stakeholders. Collaborative and pragmatic, with a delivery-focused mindset and a strong understanding of real-world platform limitations. Able to work across multiple domains and technologies, bringing structure to complexity. Strategic thinker with a strong sense of architecture governance and solution lifecycle management.

Education:

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field is required. Certifications such as ServiceNow Architect, TOGAF, PMP, ITIL, or OpenText ECM Specialist are considered strong assets.

Deliverables:

Solution Architecture Blueprints - Target and transitional states for ServiceNow, OpenText, and SaaS-based applications. Integration Designs - Logical and physical models of system-to-system interfaces across SaaS, legacy, and cloud. Workflow & Automation Models - Visual representations and configurations for business processes within ServiceNow and OpenText. Security and Access Models - IAM strategies using Azure AD, RBAC, and platform-native controls. Governance Artifacts - Configuration standards, permission matrices, metadata schemas, and compliance documentation. Architecture Decision Records (ADRs) - Documented rationale for key design and technology choices. Technology Evaluation Reports - Comparative analyses of SaaS platforms, licensing models, and vendor solutions. Implementation Support Artifacts - Sprint inputs, backlog clarifications, platform configurations, and QA checklists.

Must Haves:

8+ years of experience in application or solution architecture, with a focus on modernizing or implementing enterprise SaaS platforms. 5+ years hands-on experience designing and implementing solutions in

ServiceNow

(especially ITSM, Customer Service Management) and

OpenText.

5+ years of experience designing and overseeing integrations between SaaS platforms and other enterprise systems (e.g., ERP, procurement platforms, vendor portals) using APIs, webhooks, middleware, and native integration frameworks. 8+ experience developing architecture artifacts such as reference models, data flows, and interface definitions that align with enterprise principles and maximize reuse.

Nice to Haves:

*

Public Sector Experience