Job Description

Description :

This bilingual opportunity is also available on MNP\xe2\x80\x99s Postes avec exp\xc3\xa9rience job board in French. Please submit one application only to be considered for this opportunity. Thank you.

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP\xe2\x80\x99s accounting technologies that enable primarily French speaking team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

Responsibilities

• Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements
• Assess requests and determine root cause of issues
• Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
• Develop an understanding of all components of MNP\xe2\x80\x99s CaseWare templates
• Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
• Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
• Contact third party vendors when appropriate to request more assistance or report issues with functionality
• Document resolutions and workarounds in the knowledge base
• Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
• Develop a thorough understanding of MNP\xe2\x80\x99s services, businesses, and industry
• Contribute to the development of new ideas and approaches to improve work processes

Skills and Experience

• Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
• Fluent in French (oral and written) with excellent communication skills
• Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, TaxCycle, TaxPrep and CaseWare (CaseView)
• Experience working in public accounting is considered an asset
• A passion for technology and desire to provide superior customer service

MyRewards@MNP

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible \xe2\x80\x98Dress For Your Day\xe2\x80\x99 environment and more!

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