Job Description

A workplace powered by you

At BC Hydro, we're working towards creating a cleaner and more sustainable future for all British Columbians and need


people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,


inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,


and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers


and one of Canada's Best Diversity Employers.




We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you're a


person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to


help support you in your application process.

Application Support Spclst 1

Number of positions: 1 Job Location: Edmonds C02



Employment type: Temporary Region: Lower Mainland



Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid



Annual salary: $ 64,100.00 - 69,200.00

Position Highlights

To provide first-level helpdesk support to users on the operation of an assigned IT application or applications that may be


specific to Business Groups or functional groups across the organization. Participates in the end user level systems design,


testing, and data quality processes.

What you'll do

Provides help desk support on the use of assigned IT application(s) and provides first-level troubleshooting by phone and
email. Logs new application issues and user queries in the help desk management system. Tracks common issues and


updates scripts and online help as required to build a knowledge base.




Monitors and ensures application performance, quality and other standards are maintained; contacts and/or refers second
level problems to higher level technical staff.




Participates in the design and development process for new or revised systems and enhancements by performing duties
such as: providing input on enhancement and change proposals; testing enhancements for functionality and operational


efficiency and effectiveness; providing feedback and recommendations based on test results.




Performs a quality assurance process to correct data in system; reviews reported system errors and ensures the
standards and the accuracy of information are maintained; follows up with data originators for further information or to


provide technical advice and guidance.




Generates regular reports indicating the number of requests received for help desk and IT infrastructure support.


Carries out specific change management activities as assigned, such as identifying users of a particular system and the
extent and nature of their usage.




Meets with outside agencies and BCH business units to gather information required to clarify their business requirements.


Attends various user group meetings to keep current on systems issues from both technical and system user
perspectives.




Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

What you bring

Completion of a Diploma or Certificate from a technical institute with a minimum of two (2) years of experience working
with a large scale and complex application specific to a Business Group or functional group across the organization, such


as McLaren, DAD, PassPort, SAP, SAM, ADCS (Itron OCE), MDMS (Itron IEE), where experience in the following has been


acquired: application troubleshooting and correction procedures; quality control procedures and standards; problem


escalation procedures; application design and development process; user documentation; and application testing; or an


equivalent combination of education, training and experience. Demonstrated proficiency with one or more computer


applications assigned to the position (as determined by operational need), such as McLaren, DAD, Passport, SAP, SAM,
ADCS (Itron OCE), MDMS (Itron IEE). Demonstrated capability to develop and maintain positive working relationships with


peers, managers and external contacts. Requires a valid BC driver's licence or demonstrated ability to meet travel


requirements independently.




Satisfactory performance on this job may require completion of BC Hydro's Electrical Fundamentals within 12 months.

What we offer

A comprehensive benefits package A minimum of 15 paid vacation days A lifetime pension Flexible work model, depending on your role type Training and development courses


For more information on the benefits we offer, visit bchydro.com/benefits.




PN: 2016977


Location: Burnaby, BC, Canada V3N 4X8

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca


Please note that this position will support Sharepoint, SuccessFactors, Mobile apps, PPM Workspace and SAP Financials.
Experience with these applications will be considered an asset.




This is a temporary opportunity for approximately 6 months.


This is a hybrid position requiring two days in the office, Monday and Tuesday.


Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,


include your Trades Qualification. This will ensure we have all the necessary information to assess your application without


any delays.

Date Posted:

2026-01-19

Closing Date:

2026-01-26



For internal use 52328319