Job Description

Work Term: Permanent Work Language: English Hours: 37.5 hours per week Education: Bachelor's degree Experience: 3 years to less than 5 years Computer science Computer technology/computer systems technology

Work setting

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Office building

Tasks

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Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service

Supervision

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No supervision responsibility

Certificates, licences, memberships, and courses

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Microsoft SQL Certification

Computer and technology knowledge

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Internet Servers Desktop applications Security software Database software Programming languages Software development SAP (FI/CO / HR / MM / OT SD) Salesforce MS Active Directory .NET C# C++ JavaScript MS Office MS Windows SQL SharePoint Spreadsheet Visual Basic

Security and safety

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Criminal record check

Transportation/travel information

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Own transportation Public transportation is available

Work conditions and physical capabilities

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Fast-paced environment Work under pressure Tight deadlines Attention to detail Sitting Combination of sitting, standing, walking Standing for extended periods

Personal suitability

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Accurate Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Ability to multitask Time management Honesty

Screening questions

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Are you authorized to work in Canada? Are you available to start on the date listed in the job posting? Do you have experience working in this field? Do you have the above-indicated required certifications? Do you live near the job location? What is the highest level of study you have completed?

Workplace information

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Hybrid

Health benefits

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Dental plan Disability benefits Health care plan Paramedical services coverage Vision care benefits

Financial benefits

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Life insurance Registered Retirement Savings Plan (RRSP)

Long term benefits

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Long-term care insurance

Other benefits

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Parking available * Wellness program