Job Description

Description :
Clearpoint Health Network (CHN) is one of Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.
Why Join Us?
You're not just supporting software--you're supporting the future of healthcare. As Application Support Analyst - Business & Clinical Systems, you'll take a leading role in driving the success of platforms that power everything from scheduling and electronic signatures to CRM workflows and clinical imaging systems.
What You'll Do

• Be the go-to expert for everyday application support across platforms including HubSpot (CRM), Formstack (forms automation), Shiftboard (scheduling), and DocuSign (e-signatures).
• Lead the implementation and rollout of new healthcare and administrative systems--such as a new PACS platform for imaging and Dragon dictation software--ensuring teams are trained, confident, and equipped for success.
• Drive improvements: Find ways to streamline processes, automate where it counts, and elevate user experiences through smart configurations and support.
• Enable our people: Develop easy-to-follow documentation and deliver targeted training to empower users across the network.
• Support our EMR ecosystem: Collaborate closely with the Product Manager - EMR to assist in system configuration, troubleshooting, and user access for GE Opera, HST Pathways, Juvonno, and Input Health.
• Work cross-functionally with stakeholders, vendors, and clinical teams to align applications with real-world operational needs.

About You

• Bachelor's degree in Health Sciences, Information Technology, Business Systems--or equivalent experience.
• 3+ years in an application support or systems analyst role, preferably within a healthcare or clinical environment.
• Hands-on experience with business platforms like CRMs, form automation, scheduling tools, and e-signature software.
• Curious, collaborative, and confident navigating both administrative and clinical user environments.
• Experience with PACS or dictation systems is an asset, but a passion for technology and learning is even more valuable.
• Skilled communicator with a talent for translating tech into human-speak.
• Thrives in a remote or hybrid work setting--self-motivated and driven.

What We Offer

• A competitive salary
• Comprehensive health and dental coverage
• Enjoy company-matched RRSP contributions of up to 3%
• Paid vacation and personal time to recharge and enjoy life
• Parking benefits (where applicable)
• A remote-friendly, supportive team and a mission you'll be proud to be part of

Where You'll Work

• Hybrid/remote within Eastern Canada

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact HR@clearpointhealth.ca for further information.
Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.