Job Description

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Application Data Support Specialist role will be responsible for the daily operations of the peri-operative bookings process including application integrations under the direction of the manager or designate as well as maintaining administrative functions. She/he will be responsible for tracking, verifying and reporting key data elements required for WTIS, GI Endo DSP and SETP Ministry Platforms. This role will support the peri operative team, effectively set and articulate performance goals and standards. She/he will act as a key liaison with Clinicians offices in providing education, support and application training with the Novari Access to Care Platform. Designated back up for the Novari Administrator, WTIS Coordinator, SETP and GI Endo Administrators.

Primary Responsibilities

• Provides application support and training of the Novari ATC Platform to new users, including the peri operative booking office, surgical program clerks and the external partners e.g; medical office admins and physicians.
• Supports the Pre op clinic scheduling process for the physician offices and the Pre op Clinic team.
• Monitors and troubleshoots interface errors(HL7 messages) amongst hospital systems related to Meditech, Novari and WTIS
• Monitors and troubleshoots bookings issues related to SUR and CWS Scheduler desktop in Meditech from the Novari ATC and Novari PSS applications.
• Monitors and resolves the surgical activities in Novari, Meditech and WTIS that relate to case completions and case cancellations
• Performs chart review of surgical cases to ensure the facility is meeting the quality of data requirements when reporting to WTIS, GI Endo and SETP
• Validates and uploads Data to GI Endo DSP and SETP according to Ministry timelines
• Validates and uploads Data to WTIS Compliance Feedback Report to Access to Care/Ontario Health
• Develops and maintains the appropriate documentation for internal and external processes related to Novari ATC and Meditech systems.
• Escalates application and/or interface issues to the vendors and internal IT department.
• Maintains effective interpersonal skills to work with physicians, physician\'s office staff, co-workers and staff in a positive co-operative manner.
• Participates in the planning and implementation of projects in the surgical program related to role.
• Participates in maintaining the database tables in Novari and application integrations with hospital systems.
• Participates with application testing for both Meditech and Novari ATC.
• Work collaboratively with the Pre -operative and OR interprofessional team and attends monthly meetings.
• Participates in meetings, webinar education sessions related to WTIS, SETP, Ontario Health, Novari Platform and GI Endo DSP.
• Responsible for data extraction, manipulation, analysis and presentation of surgical volumes and wait times(as needed)
• Participates in the establishment and completion of the strategic direction and annual goals and objectives for the Surgical Program
• Provides Back up support to the SETP, GI Endo DSP administrator, Novari Administrator & WTIS Coordinator
• Identifies issues, problems and opportunities to the WTIS Coordinator/Novari Administrator
• Facilitates and promotes continuous quality improvement initiatives
• Performs cross-functional duties, as assigned or requested
• Performs other duties consistent with job classification, as required

Skills & Abilities

• Minimum two years of hospital experience working with a major Health Information system e.g., Meditech, Epic, Cerner required.
• Working knowledge of Wait Time Information System(WTIS), Novari ATC, GI Endo DSP and/or Surgical Efficiency Target Program(SETP) preferred
• Previous experience is Application support, technical support and database management preferred
• Proficient in Windows/Microsoft Products: Access, Excel, Word, Power Point and Visio.
• Minimum one year experience using Novari ATC Platform preferred
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre
• Always with compassion
• Power of many
• Serve with purpose
• Every voice matters

Qualifications

• Community College or demonstrated equivalent experience
• Medical Terminology Certificate
• Medical Office Administration diploma preferred
• Background in Health information preferred
• Background in Database management and/or application support preferred

As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital\'s Occupational Health and Safety department. Successful candidates will be required to submit proof of COVID-19 vaccination (two doses) from the Ontario Ministry of Health website or other authorized source directly to the Occupational Health and Safety department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement to the recruitment team. A recruitment representative may follow up with you for further information if necessary.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Southlake Regional Health Centre