Job Description

Primary Locations: Toronto, Ontario

Attendance: Hybrid

Employee Status: Regular

Schedule: Full-time

• 
  Is Application delivery and support your area of expertise?
• Are you experienced with application performance monitoring, technical problem solving, and owning resolution of client issues?
• Do you understand DevOps and the importance of the feedback loop?

National Bank is pursuing the most important technological upgrade in its history. We are reviewing our systems and processes in order to simplify them and align them more with the needs of our clients. Come and work within a multidisciplinary team that manages and delivers Web & Mobile products in the investment field. The Wealth Management Technology Partners team is responsible for providing innovative and secure solutions for Wealth Management. This includes delivering trading solutions and digital platforms for National Bank Independent Network (NBIN). We are focused on building great solutions using new technology. Our business partners have built an industry leading organization based on incredible operational processes and strong partnerships. Now we need a technology platform to take our business to the next level. Hop on and join our amazing team and you will see how this is a dynamic environment that you want to work in, where we are building a digital platform. Your role

• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Leverage a deep understanding of how the systems work to isolate source of a bug or incident to a particular system or application
• Monitor applications and their components across dimensions such as end-user experience, APIs, runtime code exceptions and performance. Recommend enhancements as needed
• Responsible for ensuring maximum service availability and stability
• Resolve escalated, complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
• Observe and communicate potential application risks and improvements in support of effective issue prevention and risk mitigation
• Provide after hours and occasional weekend support for changes/releases, when required.

Your profile

• Bachelor’s degree or University certificate/undergraduate with 3-5 years’ experience in an application support role
• Deep knowledge and experience with Java, SQL, DataDog, Splunk
• Strong track record with agile and DevOps delivery resulting in high velocity, high quality delivery
• Previous experience in an application support team with a focus on monitoring and responding to application reliability, security, and performance KPIs
• Experience working and understanding of LINUX, UNIX and automation by scripting (i.e. BASH, Python)
• You are self-starter who loves innovation and improvement, collaboration and sharing ideas
• English (spoken and written).

Knowledge considered an asset

• Knowledge of AWS cloud environments
• Prior experience in the Banking or Wealth Management industry.
• Experience with IBM OSS/ISM, CRM2, AS400, Croesus

Ready to make a difference as a team? To have a positive impact? Submit your application! Your benefits Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions? #LI-RM1
#LI-Hybrid