Job Description

Requisition ID: 68234
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool Canada is currently seeking a candidate for the role of Appliance Technician - Montreal - Quebec.
This role will be responsible for delivering exceptional consumer experience in the homes of our customers, including performing technical diagnosis, repair and installation of all kitchen and laundry appliances including but not limited to washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, microwave ovens.
Whirlpool Canada is the number one supplier of small and major home appliances, selling products under major brands that include Amana, Whirlpool, Maytag, KitchenAid, and Jenn-Air. Whirlpool Canada's head office is located in Mississauga, Ontario. The position of Field Service Technician will be in Montreal - Quebec
Your responsibilities will include

• Diagnose concerns by interpreting the customer's observations and determine proper solutions or repair and access manufacturers' service manuals and bulletins and use specialized tools and testing devices to locate the issue(s)
• Maintain appliances by disassembling, cleaning internal parts, replacing faulty or worn parts, reassembling and testing.
• Ensure any installations that require connections to water, electrical or gas lines are completed correctly and in accordance with the installation instructions of the product.
• Use business management software to manage service calls
• Follow company processes as per service Standard Operating Procedures
• Proficient oral and written communication skills in English, French
• A valid driver's license with a good driving record. Physically fit with the ability to lift upwards of 55lbs and to complete labor required daily

Minimum requirements

• High School Diploma or GED
• 1+ years experience in the appliance repair field or other service industry, (i.e. telecommunication, electrical, HVAC, maintenance)

Preferred skills and experiences

• Appliance Service Technician Red Seal Certificate (or in process of acquiring / registered as journeyman apprentice )
• Have formal technical training in appliance repair
• Knowledgeable and comfortable in using a tablet/laptop computers
• Familiarity with mobile technology and applications
• Adaptable to change and strong communication and teamwork skills, organizational, and customer service skills
• Comfortable with Google Software and Applications (Google sheets, docs, slides) or equivalent
• Highly developed organizational, and customer service skills
• Results-driven with proven trouble-shooting and problem-solving
• Ability to read, comprehend, and where necessary complete items including a blueprint, electrical schematic, operating and maintenance manuals, work order, repair parts request, standard and metric tape measure, and other measuring equipment including a micrometer, a caliper, a scale, and a VOM (Volt/OHM Meter)

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Additional information
Whirlpool's Ways of Working
Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what's important at work and at home, including:

• Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed.
• Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year.
• Sabbatical - Four weeks paid leave after every five years of service.

Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting . Additional information about the company can be found on , , , and .
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.