Job Description

Appliance Service Technician

Shift:

Day Shift with the opportunity for overtime in the evenings and on the weekends

Location:

ON East

Reporting to

: Regional Service Manager

"Make your career an amazing journey"

with Miele Canada

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.


Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.


Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

Here's where you come in!

Are you assertive, positive and ready for a new challenge? This position may be for you!

Why Join Miele

Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account. RRSP's - Company contributes 6% of salary - no employee matching required. Employee discounts on products, Career development opportunities, Tuition reimbursement program, Great working conditions and other incentives to attract and retain great talent like you.

Now that you know about us, we want to know more about you! We are looking for someone who can:

Provide positive consumer interactions at the highest level. Complete service work as assigned. + A remedy is their responsibility with the support of the resources around them as required (RSM, Customer Care, Technical Management, etc)
Provide feedback to management. + Based on findings after attending a site, to resolve service and installation challenges.
+ Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services
Domestic service, project, and showroom related work + Support as required from service/installation perspective.
Interaction with Service Business Support + Update Customer Care and/or Office of the President on consumer challenges.
Have a strong command of all Miele systems. + MSD, Mobile Client, Radaro, CRM platforms, etc
High Level of efficiency and effectiveness in required processes. Inventory and parts use to be efficient and processes followed to ensure a high level of organization. Set a positive example on workplace and van maintenance with a strong focus on upkeep for all employees. Appropriate hygiene, attire, positive approach, and attitude to be applied or followed. Participate in, complete, and support other tasks as assigned. Follow and adhere to all Miele Ltd. policies and procedures. Work safely completing all assigned training, following Miele H&S policies as well as municipal laws and requirements.

We think it would be awesome if you have:

Appliance repair and installation knowledge to be at the highest level in your field. + Accurate and complete diagnosis using your experience and the tools provided.
+ Follow any required process to allow for only the parts required to be used and submit feedback via appropriate channels.
Exceptional skill in customer service/administrative capacities. Organized, punctual and confident that they can complete tasks accordingly. Strong command of escalation resolution, when you attend....repairs are completed and/or there is a clear expectation with the customer on next steps. Communicates in a clear, positive, and professional manner. Ability to make decisions that are in the best interest of the brand and the consumer experience. Effective communication and presentation skills with peers on facts and guidance when required. Computer skills & knowledge (Outlook, Apple System, iMessage, Facetime, MS Teams, Excel) Valid driver's license

Make a positive change and apply to Miele today!