Job Description

Description :

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team. This can be a part-time or full-time role.

Customer Experience

• Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
• Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
• Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services

Leadership + Team Management

• Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer\xe2\x80\x99s experience
• Team Development: supports the training of the associate team, including new hire onboarding

Visual + Business Operations

• Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Communication + Relationships

• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Brand Leader
• Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Urban Outfitters