POSITION: Animal Helpline Operator
STATUS: Temporary; Full-Time
SHIFT: 40 hours per week
LOCATION: Remote in Victoria, BC
CLASSIFICATION: Exempt
WAGE: Hourly
CLOSING DATE: Open until October 7th, 2025
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our on our website. We invite applications from all qualified individuals who are philosophically aligned with our .
The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.
About the Position:
Reporting to the Manager, Animal Helpline, this position provides exceptional and empathetic customer service through the BC SPCA Animal Helpline. This includes providing accurate and timely advice/information through inbound/outbound calls and emails both internally and externally. As part of this work, this role is also responsible for entering animal cruelty complaints, handling general enquiries and transferring calls within the BC SPCA. As assigned, this role may also be required to provide administrative support to various BC SPCA departments.
Some specific duties:
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