Animal Control Operations Manager

Edmonton, AB, Canada

Job Description


The Community Standards and Neighbourhoods Branch enhances a liveable city by building relationships with and between citizens, and by delivering quality services to create communities that are safe, healthy, vibrant and inclusive. This goal is accomplished by identifying community standards, educating citizens, applying compliance approaches, and when necessary, using enforcement initiatives to uphold them.

The Animal Care and Park Rangers Section is seeking an individual who possesses strong leadership and relationship building skills and is highly adept at program development, implementation and evaluation. Reporting to the Director of the Animal Care and Park Ranger Section, this position provides management, direction and support for the operation of the Animal Control Peace Officer unit. This portfolio includes the enforcement and operational activities of the City of Edmonton Community Peace Officers tasked with ensuring public safety and security for citizens, employees, and City assets; delivering animal welfare programs and services and promoting responsible pet ownership in our community.

Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded workplace. With a focus on the City of Edmonton\xe2\x80\x99s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will be responsible to:

  • Provide leadership and coordinate the services of a uniformed Community Peace Officer (CPO) enforcement unit. This includes deployment of resources, leading the unit to meet provincial and federal legislative requirements, conduct and reporting standards set out by Public Safety and Emergency Services Alberta, establishing processes and procedures, designing and implementing programs and services, and providing expertise and mentorship to employees
  • Lead and supervise a team of Community Peace Officers including hiring, training, coaching, mentoring and monitoring staff performance
  • Authorize high level enforcement actions and design deployment models and strategies to support Joint Forces Operations with the Edmonton Police Service, Law Enforcement Agencies and other partners
  • Ensure investigation of public and Council inquiries and concerns, City departments and agency enforcement requests
  • Link strategic planning with operational service delivery to ensure goals and objectives meet targets, measures and objectives as identified in the Branch strategic plan
  • Provide advice to the Director and Branch Manager on matters of uniformed peace officer enforcement, investigation and legislative application
  • Conduct regular reviews of the unit\xe2\x80\x99s performance and assist in identifying problem areas, support, training needs, officer safety issues and the effective utilization of resources
  • Develop an annual plan identifying the resources required to meet service level demands; provide feedback and input in the annual budget forecast and preparation
  • Build a respectful workplace culture, embracing diversity and promoting inclusiveness on your team
  • Assist in developing unit specific KPIs, and ensure the activities of staff are coordinated, monitored, measured, evaluated and reported
  • Provide interpretation and technical training to the unit on the application and use of relevant legislation, regulations and ministerial or council directives
  • Work through issues related to labour relations, pay administration and staff performance
  • Work in collaboration with the Edmonton Police Service, Public Safety and Emergency Services Alberta, Alberta Fish & Wildlife, and the City of Edmonton Law Branch on a variety of matters
  • Conduct public engagement activities and attend media interviews as required
  • Build and maintain positive relationships with Edmonton\xe2\x80\x99s diverse communities, the public, and internal and external stakeholders
  • Other related duties as required
Qualifications
  • Bachelor\xe2\x80\x99s degree in Justice Studies, Criminology, Sociology, Business, or a related discipline; equivalent levels of education and experience may be considered
  • A minimum of seven years customer or public service related security management experience including three years of experience in the law enforcement field at a supervisory level
  • Experience must include program development, planning and evaluation, budget management, supervision, research, and media relations
  • Experience working or volunteering in your community or with racialized people and other equity seeking groups would be considered an asset
  • Experience working with Indigenous communities would be considered an asset
  • Knowledge of another language is an asset
  • In depth knowledge regarding the application of force within the parameters of Section 25 of the Criminal Code of Canada and the AACP or an equivalent Use of Force model including the psychology of the Use of Force
  • Knowledge of the Peace Officer Act, the Peace Officer Ministerial Regulation, Public Safety and Emergency Services Alberta Policy and Procedures, the FOIP Act, the Canadian Evidence Act, and other Federal, Provincial and Municipal Acts
  • Demonstrated understanding of building and supervising respectful, inclusive and high performing teams with strong supervisory, leadership, mentorship, problem solving, conflict resolution and change management skills
  • Knowledge and experience working with diverse communities
  • Experience working or volunteering in your community or with racialized people and other equity-deserving seeking groups would be considered an asset
  • Experience working with Indigenous communities would be considered an asset
  • Demonstrate service excellence, embracing diversity and promoting inclusiveness
  • Demonstrated understanding of racism and discrimination as it pertains to law enforcement, and how bias can influence behaviour and decisions
  • Knowledge of or training in harm reduction, anti-racism, Indigenous awareness and GBA+ would be considered an asset
  • Demonstrated understanding of racism and discrimination as it pertains to law enforcement, and how bias can influence behaviour and decisions
  • Knowledge of or training in harm reduction, anti-racism, Indigenous awareness and GBA+ would be considered an asset
  • Excellent communication skills including the ability to prepare clear and concise reports, and communicate inclusively and respectfully with diverse community members.
  • Ability to use sound judgement and critical thinking to make decisions and recommendations in the absence of formal guidelines or procedures
  • Conduct work in a manner that complies with the requirements set out in the City\'s Environmental Management System (EMS)
  • Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
  • Valid Alberta Class 5 Driver\xe2\x80\x99s Licence (or provincial equivalent) and eligible to obtain and maintain a City Driver\xe2\x80\x99s permit
  • Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City\xe2\x80\x99s Cultural Commitments, please visit
  • Demonstrate the foundational competencies, key behaviours and attributes of the City\xe2\x80\x99s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City\xe2\x80\x99s leadership competencies, please visit
The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here:

The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact .

1 permanent full-time position

Hours of Work: 36.9 hours per week, Monday - Friday

Salary: $87,151.75 - $124,502.500 (Annually)

Talent Acquisition Consultant: AM / SK

City of Edmonton

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Job Detail

  • Job Id
    JD2166523
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $87151.75 - 124502 per year
  • Employment Status
    Permanent
  • Job Location
    Edmonton, AB, Canada
  • Education
    Not mentioned