Job Description

Summary


Hyatt Hotel Corporation has redefined the hotel experience that reflects the Hindi meaning of "Andaz: personal style". Local inspirations, simplified luxuries, uncompromised service and leading edge design all create the Andaz concept which is growing worldwide.

Personal, uncomplicated, vibrant....what do these words mean to you? Do they describe you or even more, the way you love to work and the people you want to work with? If so, then come be a part of this team!


Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like:

Discounted lodging accommodations at Hyatt worldwide Discounts on food and beverage Discounted transit passes Wellbeing programs Recognition programs Tuition reimbursement Excellent training and professional development

We are proud to be recognized as one of the '

Great Place to Work

' in Canada for 2025.


Andaz Host duties include, but not limited to:


Customer Service:

Delivers the brand promise and provide exceptional guest service at all times. Be familiar with the hotel's products and services and policies. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Well versed in Hotel technology systems to facilitate smooth check in and check out experiences for our guests


Financial:

Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.



Operational:

Meets and greets all guests and assists with registrations, check-in, check-out, and other benefits related to the World of Hyatt. Ensures the strict control of room keys. Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate. Prepares welcome cards and keys for arrival and serve wine and other welcome beverages during check in. Ensures accurate knowledge of hotels and the tourism in the city / country. Reports "Lost and Found" items. Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Help the guests to make reservations for the restaurants in house and other outlets Coordinate with all departments to ensure that guests are happy with their stay.


Other Duties:

Attends and contributes to all training sessions and meetings as required. Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International. Ensures high standards of personal presentation and grooming. Responds to changes in the Front Office function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
Qualifications

Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evening, weekdays, weekends, and holidays. A true desire to satisfy the needs of others in a fast-paced environment. Previous front desk experience and a thorough understanding of hotel industry will be preferred. Must have a true desire to satisfy the needs of others in a fast-paced environment. Must be able to work various shifts including weekends and holidays (mornings, afternoons, and evenings) Must be able to start as early as 7:00am and work as late as 12 midnight Must be able to work independently with minimum or no supervision Must be an excellent team player with a positive and helpful attitude Must be physically fit to perform and complete all duties as required Must be able to provide genuine service to all guests Must have a good command of the English language and refined communication skills

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; may need to lift boxes (up to 20 lbs); talk and hear.