Job Description

PBC Solutions is looking for a Transformation Office Analyst to join our growing team!
PLEASE NOTE: This is a hybrid role. Our office is headquartered in Saanichton, BC. The successful candidate is expected to be in office at least 1 day per week. At various times throughout the year, additional in-person presence will be required.
About PBC Solutions:
PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025!
PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.
Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work. Position Summary
We are seeking a proactive and detail-oriented Transformation Office Analyst to join our Transformation Program Management Office (TPMO) and play a critical role in the delivery of transformation initiatives. Reporting to the Manager, Insights & Performance, this role involves collaborating with cross-functional teams, supporting Scaled Agile Framework (SAFe) processes, and driving continuous improvement across our transformation programs. The TPMO Analyst will leverage data, agile practices, and business analysis skills to support the execution of key projects and initiatives.
Primary Duties

• Scaled Agile Delivery Support: Support the TPMO to successfully deliver routine Scaled Agile ceremonies, such as Program Increment (PI) Planning, including logistics, scheduling, and both virtual and on-site event management. Assist in helping advance the adoption and execution of SAFe Agile practices, including priority setting and alignment with broader business transformation goals.
• Analysis, Tracking & Reporting: Maintain reports tracking project performance, team progress, and SAFe metrics (e.g., velocity, cycle time, sprint burndown). Monitor KPIs aligned with transformation goals and analyze data to identify trends, bottlenecks, and improvement opportunities. Provide actionable insights to leadership and teams and develop reports to meet both internal and external contractual requirements.
• Tool Administration: Administer and maintain organizational tools such as Jira, Kendis, Workday, etc. Ensure tools are utilized effectively and provide support to staff for troubleshooting and problem-solving.
• Request Management: Manage the TPMO Mailbox, ensuring timely handling, vetting, and escalation of incoming requests from staff and interested parties.
• Business Analysis: Perform business analysis duties, including requirements gathering, building specifications for changes, and documenting process improvements or new systems.
• Project Management Support: Support project planning efforts, including the creation of roadmaps, timelines, and the definition of project deliverables using agile methodologies.
• Change Management & Collaboration: Collaborate with cross-functional teams to support change management efforts and the successful implementation of transformation initiatives.
• Other duties as assigned

Required Education and Experience

• Bachelor's degree in Business Administration, Project Management, Computer Science or a related field;
• Minimum of five (5) years' experience as a business analyst or related field,
• Proven track record of successfully supporting large and complex projects
• Experience in managing or supporting agile projects, including tracking progress, setting priorities, and ensuring timely delivery of objectives.
• An equivalent combination of education and experience may be considered.

Preferred Qualifications

• Knowledge and experience with Jira, Kendis, and Workday
• SAFe Agile certification

Knowledge, Skills, and Abilities

• Proficiency in analyzing data to identify trends, track performance metrics, and generate actionable insights for continuous improvement.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly to leadership, teams, and interested parties.
• Ability to work effectively with cross-functional teams, fostering collaboration and supporting change management efforts.
• Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to work collaboratively with cross-functional teams and other impacted parties,
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve issues efficiently.

Required Competencies

• Effective Communication
• Multiple Demands and Time Management
• Balancing Interested Parties
• Analysis and Reporting
• Project Management
• Collaboration and Teamwork
• Organizational Skills

Travel / Work Location
This is a hybrid role. Our office is headquartered in Saanichton, BC. The successful candidate must be based in BC, and is expected to be in office at least 1 day per week. At various times throughout the year, additional in-person presence will be required.
What's in it for you
We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $61,800 - $92,800 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity.
We offer a robust health & dental benefits plan, with flexible options that will meet you and your family's needs. We also offer a Defined Benefit Pension Plan (PSPP), for all eligible employees.
We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.
PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.
To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca
Does this opportunity resonate with you?
Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please! We'd love to talk with you to explore this opportunity further with you.
Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.
We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.
This posting will be open until filled. We will start reviewing applications on November 25, 2025.
How we work
Our Guiding Principles
Honesty - We will be truthful. We will create a safe environment to communicate proactively, openly and with respect. We will be transparent and genuine with our interests.
Integrity - We will act consistently to do the right thing and ensure our words and actions align. Embracing opportunities and challenges, we will live our shared values and vision.
Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take. We will win and lose as one.
Autonomy - We respect and acknowledge the interests of each party. We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.
Loyalty - We will be bold, brave, and committed to our relationship. As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.
Equity - We commit to a balanced partnership. We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.
Our Intended Behaviours
Communication - We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.
Flexibility - We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.
Perspective - We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.
Focus - We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.
Trust & Confidence - We lead with trust. We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.
Feedback - No surprises. We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.
Solution-oriented - We see possibilities rather than limitations. We use our diverse capabilities to develop options to resolve our challenges.

Skills Required