Job Description

Make an impact at a global and dynamic investment organization

When you join CPP Investments, you are joining one of the world's most admired and respected institutional investors. As a professional investment management organization, CPP Investments invests the funds of the Canada Pension Plan (CPP) to help ensure its financial sustainability for generations of working and retired Canadians.


CPP Investments invests across regions and asset classes to build a globally diversified portfolio. It holds assets in public equity, private equity, real estate, infrastructure, and fixed income, and the CPP Fund is projected to reach $3.6 trillion in assets by 2050. The organization is headquartered in Toronto with offices in Hong Kong, London, Mumbai, New York City, Sao Paulo, and Sydney.


CPP Investments successfully attracts, selects, and retains talented individuals from top-tier institutions worldwide. Join our team for access to:


Stimulating work in a fast-paced and intellectually challenging environment Accelerated exposure and responsibility Global career development opportunities Diverse and inspiring colleagues and approachable leaders A hybrid-flexible work environment with an emphasis on in-person collaboration A culture rooted in principles of integrity, partnership, and high performance An organization with an important social purpose that positively impacts lives
If you have a passion for performance, value a collegial and collaborative culture, and approach work with the highest integrity, invest your career here.


Reporting to the Manager, Talent Solutions & Services, the Analyst, Talent Solutions & Services is responsible for the accurate, timely, and efficient delivery of core HR programs, processes, and employee lifecycle data, including benefits, pension, and leave of absence administration. The role plays a critical part in supporting the shared services operating model by responding to HR Service Requests through ServiceNow, executing transactions in Workday, and ensuring compliance with internal policies and local regulatory requirements.




The Analyst partners closely with Talent Operations, HR Business Partners (HRBPs), Centres of Expertise (COEs), Payroll, Finance, and external vendors to deliver a consistent, high-quality employee experience. The role also contributes to continuous improvement initiatives aimed at streamlining, centralizing, and automating HR transactional processes.

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Accountabilities

Process position, job, employee, benefits, pension, and leave of absence data changes across the employee lifecycle, ensuring alignment across HRIS, Payroll, Finance, and vendor systems. Maintain organizational structures in Workday, including cost center hierarchies and supervisory organizations. Execute reorganizations in partnership with HRBPs and COEs, ensuring data integrity and downstream impacts are managed. Lead global benefits and pension administration, including records management, vendor coordination, and compliance with program and policy requirements. Administer Talent programs (e.g., Location Flexible Work), escalating non-standard or complex cases as required. Monitor ongoing employment work eligibility in alignment with regulatory requirements. Respond to HR Service Requests with accurate, timely, and high-quality resolutions to support a strong employee experience. Act as a liaison between employees, HRBPs, COEs, Payroll, Finance, and external partners to complete cross-functional processes. Perform audits and ongoing data quality checks related to lifecycle, benefits, pension, and leave data. Create and maintain procedural documentation, including standard operating procedures, checklists, and training materials. Participate in HR system implementations and enhancements by defining business requirements, preparing and executing test scripts, and documenting results. Identify and drive opportunities to improve processes, service delivery, and digital content related to lifecycle, benefits, pension, and leave programs. Support Talent Operations initiatives to centralize, standardize, and automate transactional processes to improve operational effectiveness.

Qualifications

Experience supporting employee lifecycle, benefits, and pension administration in a global organization with complex HR programs and policies. 2-3+ years of progressive HR experience in an operations or shared services role. Strong understanding of global HR operational processes and employee lifecycle management. Proficiency in Workday, with advanced Excel skills for reporting, metrics, and data validation. Excellent organizational, analytical, and problem-solving skills with a high degree of accuracy and attention to detail. Strong customer service and communication skills, with the ability to manage sensitive and confidential information. Ability to clearly articulate requirements, priorities, risks, and solutions to diverse stakeholders. Proven ability to build effective working relationships across teams and with external partners. Demonstrated initiative, continuous improvement mindset, and ability to anticipate future impacts. Comfortable operating in a fast-paced, deadline-driven environment.
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At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.


We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.