Job Description

We are one of Canada\xe2\x80\x99s Top Employer, Join Us
Are you an experienced Service Desk Analyst looking for your next great role?
Service Desk Analyst
Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and software) and incidents. You will also be accountable for trouble shooting and diagnosing client incidents.
Here is what a typical day looks like

• Provide day to day desktop support relating to general PC, laptop, printer and other devices through diagnosis and resolution.
• Responding to telephone calls, email, chat, and personal requests for technical support from internal business partners in a manner that meets Western\'s service excellence standards
• Provide day to day remote desktop support, including O365, office 2010, Office 2016, RDS 2016
• Assist with the installation of in-house and remote hardware and software across the organization\xe2\x80\x99s network.
• Provide 1st level support to end users and escalate tickets when required, demonstrating a commitment to providing quality service and products
• Researching trends and patterns of problems and perform backup and recovery operations as needed

The value you bring

• Service Desk or IT related industry experience is required
• Experience working with Microsoft productivity tools/Operating Systems, including Windows 10, Microsoft Office 2010 and higher
• Practice maintaining and troubleshooting hardware issues including, laptops, desktops, printers, mobile devices and VOIP
• Experience working with the following operating systems: Windows 2008, 2016 Server, Exchange, Active Directory File and Print Service
• ITIL Experience an asset
• A+ Certification is an asset

Full-time - 37.5 hours/week

• The service desk team works from 7am-7pm Monday to Friday on a rotational basis and 8-4 on Saturdays (this is rotated through the team)

Location: Winnipeg, MB Job Requisition #: 79465
Western Financial Group \xe2\x80\x93 Top 100 Canadian Employer
Our people make us who we are and we\xe2\x80\x99re thankful to have been recognized as a Top Employer across Canada! We are looking for great people who share our values and want to share their unique skills with us. Western is on a mission to exceed customer expectations, and that starts with our people. Would you like to be part of our story?
As one of Canada\'s top insurance brokers, Western creates security and provides customized insurance solutions to over 1 million Canadians. For over a century, we\'ve secured our neighbours\' future by staying true to our Guiding Principles of Truthfulness, Fairness, Value, and Loyalty.
Health and Wellness
At Western we take pride in providing programs that add value to our people\xe2\x80\x99s lives \xe2\x80\x93 after all, they are our greatest asset! Eligible employees receive a competitive compensation package consisting of 3 weeks\xe2\x80\x99 vacation, 14 paid wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account