Job Description

Come play a key role in fostering a positive and inclusive culture at Rogers. Our Human Resources department is committed to growing teams across the country that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do. We are looking for Human Resource champions committed to improving employee productivity and engagement and who understand the impact of HR in influencing business results.
We believe in challenging work, rewarding opportunities, and giving back to make a positive impact for Canadians who need it most. When our team learns, grows, and reaches their true potential \xe2\x80\x93 we can make more possible. At Rogers, your journey is filled with limitless possibilities, let\xe2\x80\x99s make your possible.
Are you up for the challenge and the fun? Consider the following opportunity:
We are currently seeking an Analyst \xe2\x80\x93 HR Service and Change Management to be a part of our HR Service Governance team. The ideal candidate will have a passion for success and delivering to high standards. They have a proven track record in relationship management, project management, change management and service delivery. Working knowledge of HR systems is an asset. They are a creative problem solver and a proactive agile learner who enjoys working in a fast-paced environment. They are diligent and focused on details, particularly with analysis, communication, follow-up and documentation.
What you\xe2\x80\x99ll do: HR Shared Service Governance (HRSS):

• Manage the HR Change Request (CR) intake process to introduce new functionality or business processes within the HRSS team
• Support the HR Change Request process, administer and track new requests, facilitate the weekly CR council meeting, capture and publish corresponding minutes of the meeting
• Identify opportunities for policy harmonization, templates standardization, etc.
• Create and deliver communications materials internal to HR
• Define and manage HR Operations performance metrics and SLA\xe2\x80\x99s to ensure the cost efficient delivery of HR operations
• Support the management of the HR Portfolio and process of planned strategic initiatives across all HR departments

Change Management:

• Provide change management support, communications, tools and methodology to execute for HR initiatives or HR Technology Releases, this includes:
• Support and implementation of a change management plan
• Maintain change management tools and templates; Provide tools to conduct stakeholder analysis and change impact assessments
• Evaluate and provide feedback on change management requirements, such as training and communications

Knowledge Management:

• Create Knowledge Base Articles in ServiceNow to inform stakeholders of HR process, system or program updates; ensure content is formatted per Rogers Writing and Accessibility guidelines
• Maintain all published Knowledge Base Articles by updating new content and/or keeping content current in partnership with program owners and key stakeholders

Continuous Improvement:

• Identify new service requirements and opportunities to rationalize, consolidate and standardize existing services
• Optimize processes and implement necessary process changes in partnership with COEs
• Perform organizational and data analytics and quality management to enable continuous improvement

What you bring:

• Experience leading small to medium sized projects
• Intermediate to Advanced HTML, SharePoint, MS Excel, PowerPoint and Word skills
• Working knowledge of budgeting and project management
• 2-5 years of project management experience or 2-5 years\xe2\x80\x99 experience as a business analyst
• Ability to communicate and collaborate with key stakeholders and project teams
• Effective verbal and written English communication skills in order to facilitate weekly HR knowledge sharing sessions, HR governance councils, etc.
• Bachelor\'s degree in business, information systems, human resources or equivalent experience
• Strong team-player who can work in a high-pressure environment and deal with fluid situations
• Working knowledge of project management or agile methodologies (Lean Six Sigma, Scrum and Kanban methodology)
• Experience in implementing process improvement initiatives
• PMP, Change Management or LSSBB designation is an asset
• Bilingual French is an asset

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 333 Bloor Street East (012), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Human Resources & Analyst
Requisition ID: 287663
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Corporate