Job Description

• Req ID: 99009
• Department: Information Services
• Job Type: Full-Time
• Position Type: Non-Union
• Location: Calgary , Alberta
• Country: Canada
• % of Travel: 0-10%
• # of Positions: 1
• Job Grade: Level 5
• Job Available to: Internal & External
• Deadline to apply: 11/17/2022

Canadian Pacific is a transcontinental railway in Canada and the United States with direct links to major ports on the west and east coasts, providing North American customers a competitive rail service with access to key markets in every corner of the globe. CP is growing with its customers, offering a suite of freight transportation services, logistics solutions and supply chain expertise. Visit cpr.ca to see the rail advantages of CP.

Covid-19 Vaccination Requirement

Pursuant to the Government of Canada's mandate that all federally regulated employers require their employees to be fully vaccinated against COVID-19, CP requires all prospective employees to confirm their vaccination status, as part of the hiring process and as a condition of continued employment.

PURPOSE OF POSTITION

The Analyst II (IS) role will utilize their technology background to help meet Departmental service level objectives. Analyst II demonstrates proficiency in providing user support by responding to customer calls and correspondence to ensure customers are well satisfied. Using established analytical skills, assists in troubleshooting and examining systems to identify technical issues and guide to root cause. With limited supervision, Analysts will gain insights on achieving operational excellence, including but not limited to: Information Technology Infrastructure Library (ITIL); Software Development Lifecycle (SCLC) and deliverables within the Project Management Office (PMO).

POSITION ACCOUNTABILITIES

• Demonstrated ability to document results of analysis completed using various methods, for example; flowchart; business process designs; system documentation.

• Improves current operating systems by studying practices, procedures, and problems; identifying problems; designing modifications and improvements.

• Executes ITIL procedures in the area of Problem Management; Change Management and Incident Management with minimal supervision.

• Demonstrates understanding of Software Development Lifecycle (SDLC) and how responsible work products support product development.

• Demonstrates established analysis and critical thinking skills, able to analyze impacts of change or impact within their given area of expertise.

• Ability to manage problems of increasing complexity, ensuring work priorities are managed effectively and expectations are communicated.

• Demonstrates strong communication skills while working with internal business customers and key stakeholders.

• May be required to work irregular hours (weekends, evenings, overnight).

• May be required to work 12 hour shifts.

• May be required to perform oncall duties as required.

• Ability to adjust to changing priorities; managing and communicating interdepartmental and management expectations.

• Provides a moderate level of input into system or process availability, in accordance with procedures and policies to achieve optimal performance in the area of expertise.

POSITION REQUIREMENTS

• Bachelor's Degree Computer Science, Engineering, Information Systems, or related discipline (preferred)

• High school Diploma and previous job experience in a similar position can be considered.

• 1-3 years Demonstrated experience collaborating with peers, superiors and members of cross functional teams.

• 1-3 years' Experience collaborating with a team both locally and virtually.

• 1-3 years' Experience partnering with others to solve problems quickly and efficiently.

• 1-3 years' Experience in similar roles with demonstrated analytical skills.

• 1-3 years Demonstrated history of responsibility to resolve progressively more complex situations.

• With limited supervision, Analysts will gain insights on achieving operational excellence, including but not limited to: Information Technology Infrastructure Library (ITIL); Software Development Lifecycle (SCLC) and deliverables within the Project Management Office (PMO). (Medium proficiency)

• Strong interpersonal and collaboration skills, works across department to achieve goals. (High proficiency)

• CompTIA A+ within 1-1/2 Yrs Preferred.

WHAT CP HAS TO OFFER:

• Flexible and competitive benefits package
• Competitive company pension plan
• Employee Share Purchase Plan
• Performance Incentive Program
• Annual Fitness Subsidy
• Hybrid work schedule

ADDITIONAL INFORMATION:

As an employer with national presence, the possibility does exist that the location of your position may be changed based on organizational requirements.

Background Investigation:

The successful candidate will need to successfully complete the following clearances:

• Criminal history check
• Reference check

Management Conductor Program:

Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CP. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.

CP is an equal opportunity employer committed to the principles of employment equity and inclusion. We welcome applications from all qualified individuals. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA").