Job Description

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DXC Insurance is a part of the global DXC Technology (NYSE: DXC) organization and this business unit specializes in helping global companies run their insurance division and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world's largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at www.dxc.technology.


This role is less IT related and more

Life insurance specific

. It is the perfect opportunity to begin your career in the Insurance industry!


This position is to work remotely from Nova Scotia or anywhere in Canada.


As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our client, distributors and advisors on a daily basis.


You will:

Ensure all agents onboarding and maintenance requests are reviewed for in good order requirements and are processed accurately within established service standards Communicate (written and verbal) effectively with all customers Maintain accurate records based on company standards and policies within the workflow system Document issues and respond to requests Produce weekly workflow report to department leadership Liaise with other departments within the company Participate in recommending improvements to service Assist team members with backlogs Process any other task as needed by the team

What we are looking for...

Strong Knowledge of the life insurance industry and distribution/advisor channels 1-2 years of customer service experience College diploma or university graduate Strong attention to detail and accuracy with ability to multitask Excellent organizational and time-management skills Ability to thrive in a high-volume environment Excellent verbal and written English communication skills (French an asset) Ability to work well, both independently and as part of a team Positive, customer service-oriented attitude with a commitment to offer superior service Good knowledge of MS Office product suite

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DXC Insurance fait partie de l'organisation mondiale DXC Technologie (NYSE : DXC) et cette unite commerciale se specialise dans l'aide aux entreprises mondiales pour gerer leur division d'assurance et leurs operations tout en modernisant l'informatique, en optimisant les architectures de donnees et en assurant la securite et l'evolutivite a travers les nuages publics, prives et hybrides. Avec des decennies d'innovation, les plus grandes entreprises du monde font confiance a DXC pour deployer notre pile technologique d'entreprise afin d'offrir de nouveaux niveaux de performance, de competitivite et d'experience client. Pour en savoir plus sur l'histoire de DXC et sur l'importance que nous accordons aux personnes, aux clients et a l'execution operationnelle, rendez-vous sur www.dxc.technology.


Ce poste est moins lie a l'informatique et plus

specifique a l'assurance-vie

. C'est l'occasion ideale de commencer votre carriere dans le secteur de l'assurance!


Ce poste est a pourvoir a distance, n'importe ou au Canada.


En tant que membre de l'equipe Licences et contrats, vous vous concentrerez principalement sur la mise en place des contrats des conseillers, la maintenance de la base de donnees des agents, les transferts et le parrainage des licences. Vous serez egalement responsable de fournir un niveau superieur de service a la clientele a nos clients, distributeurs et conseillers sur une base quotidienne.


Vous devrez :

Veiller a ce que toutes les demandes d'accueil et de maintenance des agents soient examinees pour s'assurer qu'elles sont en ordre et traitees avec precision dans le respect des normes de service etablies. Communiquer (par ecrit et oralement) de maniere efficace avec tous les clients. Maintenir des enregistrements precis bases sur les normes et les polices de l'entreprise dans le systeme de flux de travail. Documenter les problemes et repondre aux demandes Produire un rapport hebdomadaire sur le flux de travail a l'intention de la direction du departement Assurer la liaison avec les autres departements de l'entreprise Participer a la recommandation d'ameliorations du service Aider les membres de l'equipe a traiter les dossiers en souffrance Traiter toute autre tache necessaire a l'equipe

Ce que nous recherchons...

Connaissance approfondie de l'industrie de l'assurance vie et des canaux de distribution/conseils. 1 a 2 ans d'experience en service a la clientele Diplome d'etudes collegiales ou universitaires Souci du detail et de la precision, capacite a effectuer plusieurs taches a la fois Excellentes competences en matiere d'organisation et de gestion du temps Capacite a travailler dans un environnement a volume eleve Excellentes aptitudes a la communication verbale et ecrite en anglais (le francais est un atout) Capacite a travailler de maniere autonome et en equipe Attitude positive, orientee vers le service a la clientele et volonte d'offrir un service de qualite superieure. Bonne connaissance de la suite de produits MS Office

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.


In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.


Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.


At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.


Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.