Job Description

A warm Wyndham welcome to you from our Saint John Team.

We look forward to reviewing your experience and skill set for the position of Analyst on our HTCS Team.

The Saint John Wyndham team is very proud of our accomplishments and our strong history of over 25 years of business in our community. Every day, we work to make hotel travel possible for all. We welcome you to learn more about our outstanding team.

• We have over 15 business departments including Wyndham Hotels, Wyndham Rewards, Customer Care, Group Sales, Global Account Services, MyRequest Support Team, Technical Support and more.
• A Wyndham family of 600+ team members as well as our local support teams; Human Resources, Talent Development, Workforce Management and Finance/Payroll.

Our Saint John Wyndham team works very closely together to ensure we fulfill our Count on Me service promise; We are responsive, respectful and we deliver great experiences.

• Experience a commitment to your financial security, health, development and growth
• Comprehensive benefits, wellness and learning programs
• RRSP matched up to 6% after 6 months consecutive service
• Paid Time off: Enhanced Vacation with extra Personal Days, Team Member Appreciation Days and Flex Days
• Tuition Assistance. Full time $4000-$6000 per calendar year, part-time $2000-3000 per calendar year
• Certification reimbursement at 100% of the cost, up to $3500
• Team member referral program: $300 -$1500 bonus paid after new hire successfully completes 60 days with the Wyndham team
• Unlimited access to Wyndham University to discover your learning journey specific to your development needs
• Be a part of the respectful work environment where we celebrate personal and professional successes
• Diversity in perspective, talent and background have helped to make us one of the leading hospitality companies and a remarkable place to work

We have a full-time opportunity for an Analyst on our Hotel Technology Client Support Team at our Saint John, NB Corporate office We welcome you to a role that offers the opportunity to work with an established team who are committed to your success and delivery of our Count on Me service promise. Currently our teams have the opportunity to work together in our Saint John office and also to work from home with company provided equipment.

The Hotel Technology Client Support Team (HTCS) is dedicated to providing 24/7 real-time IT support to all Wyndham hotel brands, making over 400,000 contacts a year. This Team primarily provides support for our property management systems as well as ensures communication is active with the central reservation system.

The Analyst, HTCS provides Impact Analysis of Incidents reported to the Help Desk. Using compiled data the Analyst provides strategies to achieve a reduction in call volume through Change Request to Software, Hardware, and Network. This role works with and supports our Vendors in identifying and correcting incidents daily and also looks to reduce call volume and reported incidents by supporting and monitoring all Wyndham Hotel Group initiated changes. You are also responsible to create and manage all documentation required to assist Tier 1, Tier 2 and Tier 3 in providing solutions for reported Incidents by Wyndham Franchisees and utilize Subject Matter Expertise to assist and train other Wyndham Hotel Group departments. The Analyst is responsible to ensure all escalated incidents to Hotel Technology Client Support are resolved and are also responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.

Reporting to the Senior Manager, HTCS you will have a demonstrated four (4) years\xe2\x80\x99 experience working with microcomputer systems and architecture, PC based operating systems, local area network operating systems and software applications Your strong customer service, communication and analytical knowledge are keys to your success as an Analyst. Previous experience in the hospitality industry and/or operations centre is considered an asset.

Wyndham Hotels & Resorts fosters a workplace where all individuals are treated with respect and can achieve both personal growth and professional success as we are committed to making Wyndham a special place to build a career. Thank you for your interest in learning more about our Wyndham Saint John team.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\xe2\x80\x99s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\xe2\x80\x99s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands\xe2\x80\x94think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8\xe2\x80\x94Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick NA
Employment Status: Full-time

Wyndham Hotels and Resorts