Job Description

Requisition ID: 19445

Department: Finance and Corporate Services Dept.

Service: Payroll, Pensions & Benefits Service

Branch: Client Experience Branch

Employment Type: 1 or more Full-time Temporary - Up to 6 months

Work Hours: 35.00 hours per week

Affiliation: Non Union/Non MPE

Salary Information: $64,175.02 - $75,085.92 annually (2024 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Administrative and Support Services

Application Close: 17/10/2025
Applications received may be used to staff current and on-going requirements for up to 6 months*

JOB SUMMARY

Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations.
You are responsible for the review, analysis, auditing and completion of transactions that affect employees' pay, leave and benefit entitlements. You interpret and apply policies, guidelines, processes, collective agreements and employment legislation to the review and audit of transactions submitted by departmental supervisors and managers. You also ensure accuracy and compliance, demonstrate a high degree of customer service in resolving issues with clients, including employee, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions and Benefits Service Centre.

EDUCATION AND EXPERIENCE

Completion of 2 year post-secondary or community college diploma in business or related field
Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area

KNOWLEDGE

Customer service practices Working knowledge of Payroll/HR policies, processes and procedures Microsoft Office Suite (intermediate level) and other corporate standard software, as required Intermediate knowledge of HRIS (preferably SAP) City Collective Agreements, CRA, Employment Standards Act, MFIPPA and other related legislation Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset

COMPETENCIES, SKILLS AND ABILITIES

Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors; Apply collective agreement, legislative and policy provisions as they relate to employee transactions Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines Demonstrates initiative in troubleshooting, problem-solving and taking corrective action to resolve issues Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors; Ability to produce spreadsheets and statistical reports Work independently and within a team environment to provide optimal client service Communicate effectively on complex issues Superior client service skills, patient and tactful with clients and staff Highly organized/reliable and flexible Integrity, tact, discretion and good judgment in maintaining confidential information Demonstrates initiative in improving processes and resolving issues; Able to manage time demands and changing priorities Able to handle multiple tasks and work independently with minimum supervision under tight deadlines

WHAT YOU NEED TO KNOW

Language Requirement: Various language requirements. English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading. Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Police record checks completed by a third-party company will not be accepted. You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement. Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.




We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.



The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.



The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.



Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.