Requisition ID: 7129 Department: Finance and Corporate Services Dept. Service: Payroll, Pensions & Benefits Service Branch: Client Experience Branch Employment Type: 1 or more Full-time Temporary Position - Up to 1 year Work Hours: 35.00 /hours per week Affiliation: Non Union/Non MPE Salary Information: $62,917.40 - $73,613.54 annually (2023 rates of pay) Location: 100 Constellation, Nepean City: Ottawa, ON Job Category: Finance & Accounting Application Close: 23/03/2023*
Applications received will be used to staff current and on-going requirements for up to 6 months.
JOB SUMMARY
Employee Service Management provides pay-related services to all City of Ottawa and Ottawa Police Services employees, including administration of all employee movement transactions including position, pay, benefits and pension adjustments in compliance with collective agreements, city policies and legislative requirements; and Payroll, Pension and Benefits Service Centre operations. You are responsible for the review, analysis, auditing and completion of transactions that affect employees\' pay, leave and benefit entitlements. You interpret and apply policies, guidelines, processes, collective agreements and employment legislation to the review and audit of transactions submitted by departmental supervisors and managers. You also ensure accuracy and compliance, demonstrate a high degree of customer service in resolving issues with clients, including employee, and function as Tier 2 for the resolution of transactional issues that cannot be resolved by the Payroll, Pensions and Benefits Service Centre.
EDUCATION AND EXPERIENCE
Completion of 2 year post-secondary or community college diploma in business or related field Minimum of 3 years of related experience, preferably in a Human Resources and/or Payroll functional area
KNOWLEDGE
Customer service practices
Working knowledge of Payroll/HR policies, processes and procedures
Microsoft Office Suite (intermediate level) and other corporate standard software, as required
Intermediate knowledge of HRIS (preferably SAP)
City Collective Agreements, CRA, Employment Standards Act, MFIPPA and other related legislation Demonstrated knowledge of HRIS operation within an HR/Payroll services environment is an asset
COMPETENCIES, SKILLS AND ABILITIES
Customer service oriented: ability to use effective and tactful oral and written communication skills with clients at all levels of the organization
Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
Apply collective agreement, legislative and policy provisions as they relate to employee transactions
Excellent organization and time management skills and techniques: ability to plan, organize and carry out work assignments, managing multiple and competing tasks simultaneously and prioritizing work to meet heavy workloads and non-negotiable deadlines
Demonstrates initiative in troubleshooting, problem-solving and taking corrective action to resolve issues
Strict attention to detail and accuracy in analyzing and auditing transactions submitted by managers and supervisors;
Ability to produce spreadsheets and statistical reports
Work independently and within a team environment to provide optimal client service
Communicate effectively on complex issues
Superior client service skills, patient and tactful with clients and staff
Highly organized/reliable and flexible
Integrity, tact, discretion and good judgment in maintaining confidential information
Demonstrates initiative in improving processes and resolving issues;
Able to manage time demands and changing priorities
Able to handle multiple tasks and work independently with minimum supervision under tight deadlines
WHAT YOU NEED TO KNOW
Language Requirement: English oral, reading, writing
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa\xe2\x80\x99s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire. The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
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