Job Description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
Job Summary
The Analyst acts as a partner to the related data and analytics needs across the various B2B Contact Centre through data analytics, and insights and the innovation initiatives.
The Analyst will give lead input to the data & analytics requirements across the innovation initiatives and the contact centre operations, and then design, develop, execute, distribute, and present data and insights. This is accomplished by leveraging advanced analysis techniques to derive meaningful insights and identify opportunities across the various contact centre operations and innovation initiatives.
Specific Responsibilities
Provides input for data & analytics requirements for any contact centre innovation initiative
Design, develop, and present data and insights using internal and external data sources. This includes leveraging advanced analytics to identify business-building opportunities across the contact centre operations and innovation initiatives
Prepares and presents information, trends and actionable items to elevate operations of the contact centres
Leads the internal reviews with key stakeholders to discuss performance and insights, along with actionable recommendations
Translating data into actionable opportunities for the contact centre operations and then advising stakeholders
Leverage advanced analytics techniques to uncover opportunities across contact centre operations and the innovation initiatives
Conducts and presents major competitive assessments of the market and succinctly communicates important changes and impacts to stakeholders.
Develops and maintains internal and external networks to support knowledge gathering and sustainable sharing of best practices in descriptive, predictive, and prescriptive analytics
Influences and inspires change through the delivery of insights (trends, internal and external insights, business context, legislative changes) in a simple and compellingmanner with internal and external customers, as required.
Acts as primary point of contact for any reporting/dashboard requirements (recurring or adhoc) and opportunities for improvements; works collaboratively with various departments (Customer Service, Operations, Sales, IT, Finance, BI Shared Service).
Recommends creation of new reports and adoption of new tools in line with the customer and contact centres needs in collaboration with the BI Shared Service group and others
Improves McKesson Canada internal data sources by monitoring and evaluating new competitive and market intelligence sources.
Identifies and reviews opportunities for continuous improvement; makes recommendations and implements solutions.
Acts as a McKesson ambassador of corporate values.
Qualifications:
Relevant education
Minimum 3-5 years' experience as a business analyst in a business intelligence,
financial performance analysis, market analysis, strategy, consulting, or similar role,
preferably in the healthcare or contact centre sectors
Knowledge of Canadian healthcare industry business
Experience with data analytics and database/systems management.
Strong analytical and problem-solving skills.
Demonstrated leadership.
Excellent partnering skills.
Excellent communication and presentation skills.
Ability to collaborate with various levels of management and employees.
Bilingual (English and French), both written and spoken an asset.
Advanced knowledge of the MS Office products (Excel, PowerPoint,
Strong analytical skills with the ability to collect, organize, analyze, and disseminate
significant amounts of information with attention to detail and accuracy.
Hands on experience with Power BI and knowledge of Snowflake, SQL, Python R, and Power Query.
Knowledge of or experience with CRM (Salesforce), Five9, or Verint is an asset.
Capable of learning new software quickly.
Manage priorities and meet tight deadlines.
Creative and open to innovative analytic approaches.
High sense of urgency with ability to multi-task, work proactively and
independently in a fast-paced, dynamic environment.
Strong business acumen.
Customer-focused; solutions oriented.
Ability to work as part of multi-functional/cross-functional teams / a team player.
Ability to identify operational and strategic issues and proactively drive solutions.
Resume du poste
L'analyste agit comme partenaire pour les besoins en donnees et analytique a travers les differents centres de contact B2B, en fournissant des analyses et des perspectives dans le cadre des initiatives d'innovation.
L'analyste contribue de facon proactive aux exigences en matiere de donnees et d'analytique pour les initiatives d'innovation et les operations des centres de contact, puis concoit, developpe, execute, distribue et presente les donnees et les analyses. Cela se fait en utilisant des techniques d'analyse avancees pour generer des perspectives significatives et identifier des opportunites dans les operations des centres de contact et les initiatives d'innovation.
Responsabilites specifiques
Fournir des recommandations pour les besoins en donnees et analytique pour toute initiative d'innovation du centre de contact.
Concevoir, developper et presenter des donnees et des analyses a partir de sources internes et externes, en utilisant des analyses avancees pour identifier des opportunites de croissance dans les operations et les initiatives d'innovation.
Preparer et presenter des informations, des tendances et des actions a mettre en oeuvre pour ameliorer les operations des centres de contact.
Diriger les revues internes avec les parties prenantes cles pour discuter de la performance, des analyses et des recommandations concretes.
Traduire les donnees en opportunites concretes pour les operations des centres de contact et conseiller les parties prenantes.
Utiliser des techniques d'analytique avancees pour decouvrir des opportunites dans les operations et les initiatives d'innovation.
Realiser et presenter des evaluations concurrentielles majeures du marche et communiquer de facon concise les changements importants et leurs impacts aux parties prenantes.
Developper et maintenir des reseaux internes et externes pour soutenir la collecte de connaissances et le partage durable des meilleures pratiques en analytique descriptive, predictive et prescriptive.
Influencer et inspirer le changement par la livraison d'analyses (tendances, perspectives internes et externes, contexte commercial, changements legislatifs) de facon simple et convaincante aupres des clients internes et externes, selon les besoins.
Agir comme point de contact principal pour tout besoin de rapport/tableau de bord (recurrent ou ad hoc) et pour les opportunites d'amelioration ; collaborer avec divers departements (Service a la clientele, Operations, Ventes, TI, Finance, Service Partage BI).
Recommander la creation de nouveaux rapports et l'adoption de nouveaux outils en fonction des besoins des clients et des centres de contact, en collaboration avec le groupe Service Partage BI et autres.
Ameliorer les sources de donnees internes de McKesson Canada en surveillant et en evaluant de nouvelles sources d'intelligence concurrentielle et de marche.
Identifier et examiner les opportunites d'amelioration continue ; formuler des recommandations et mettre en oeuvre des solutions.
Agir comme ambassadeur des valeurs corporatives de McKesson.
Qualifications
Formation pertinente.
Minimum de 3 a 5 ans d'experience comme analyste d'affaires en intelligence d'affaires, analyse de performance financiere, analyse de marche, strategie, consultation ou role similaire, de preference dans les secteurs de la sante ou des centres de contact.
Connaissance du secteur des soins de sante au Canada.
Experience en analytique de donnees et gestion de bases de donnees/systemes.
Solides competences analytiques et en resolution de problemes.
Leadership demontre.
Excellentes competences en partenariat.
Excellentes competences en communication et presentation.
Capacite a collaborer avec differents niveaux de gestion et d'employes.
Bilingue (anglais et francais), ecrit et parle, un atout.
Maitrise avancee des produits MS Office (Excel, PowerPoint, Word).
Solides competences analytiques avec capacite a collecter, organiser, analyser et diffuser de grandes quantites d'informations avec attention aux details et a la precision.
Experience pratique avec Power BI et connaissance de Snowflake, SQL, Python, R et Power Query.
Connaissance ou experience avec CRM (Salesforce), Five9 ou Verint, un atout.
Capacite a apprendre rapidement de nouveaux logiciels.
Gerer les priorites et respecter des delais serres.
Creatif et ouvert a des approches analytiques innovantes.
Sens eleve de l'urgence avec capacite a gerer plusieurs taches, travailler de facon proactive et independante dans un environnement dynamique et rapide.
Solide sens des affaires.
Oriente client ; axe sur les solutions.
#LI-JT2
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please
Our Base Pay Range for this position
$74,100 - $123,500
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our page.
Join us at McKesson!

Skills Required