Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You\xe2\x80\x99ll Be Doing

The Analyst is required to be the main point of contact, responsible to provide a valuable customer experience when onboarding and dealing with Global Markets customers in a fast-paced environment with competing priorities.

Reporting to the Head of Customer Services or Team Leader delegate, the Analyst is accountable for successfully completing Anti-Money Laundering/Know Your Customer (AML/KYC) due diligence and complete related projects/initiatives by understanding the Enterprise policies and Standards pertaining to AML/ATF, Regulatory and Tax Reporting requirements. It is expected that the analyst will deliver high quality results as per the agreed-upon objectives and timelines. The primary objective is to onboard Capital Markets Institutional customers and the deliverables will be centered upon capital markets product knowledge, customer familiarity and the collection of KYC and regulatory reporting information.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You\'ll Succeed

Point of Contact - Serve as the single point of contact for front office sales and internal departments (e.g. Credit, Legal, Operations etc.) on assigned cases/customers. In addition, must coordinate with business sponsor/supervisor and responsible teams to complete their respective tasks in the customer onboarding system in order to bring all onboarding cases to completion on a timely basis in a fast-pace environment.

Business Knowledge - Willing to learn, self-educate and maintain a high level of knowledge of Capital Markets business products as well as AML/KYC standards primarily in Canada, the US and UK; and partner with peers to deliver accurate information on AML requirements and timely onboarding to ensure excellent customer and employee experience.

Research - Conduct research and inquiry to obtain document requirements for the initiation of onboarding, offboarding as well as remediation. Reach out to customers/sales and trading desks requesting documentation for onboarding or review purposes. Ensure follow up with the customer to obtain all documentation and disseminate relevant information to the respective internal teams. Ensure correct data is set-up for the customer in systems and application(s).

Client engagement - Should be able to quickly assess factors that affect the customer\xe2\x80\x99s AML risk rating/profile through research in order to make timely decisions and take appropriate action as necessary for high risk customers. Assist the regional Customer Services teams to complete high priority projects/ initiatives, as needed. Comfortable within a challenging environment where priorities often shift and time pressures demand a rapid response to requests from various stakeholders.

Detail Oriented -Focused attention to detail when conducting AML Due Diligence and data management initiatives. Work in a dynamic team environment where sharing of skills and knowledge is critical. Follow Customer Services Procedures and Processes to ensure accurate, smooth and seamless onboarding for Capital Markets customers.

Who You Are

You know that details matter.Individual must be vigilant in delivering results, have strong attention to detail, and focus on overcoming obstacles.

You put client first. Focus on delivering a seamless and smooth "customer experience" regardless of the complexity of the Capital Markets internal infrastructure.

You demonstrate experience in AML/KYC. Minimum 1 year of experience in AML / KYC, preferably in an onboarding or periodic review function in Capital Markets. Maintain a sense of urgency and ability to prioritize and multi-task.

Your influence makes a difference. A "can do" attitude is a must with a passion for driving solutions. Ability to successfully influence many different groups and individuals to deliver high quality and timely deliverables. Ability to directly address conflicts and escalate issues, where appropriate.

You are goal driven. Strong results-orientation that includes adherence to deadline while maintaining high quality results/output

You are a strong communicator. Ability to communicate effectively at all levels of the organization, including customers and front office individuals.

You act like an owner. Strong sense of accountability and ownership over "customer experience" and end-to-end customer onboarding processes. Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals. Review and hold individuals responsible for performance metrics and service level agreements.

You show strong analytical skills. Excellent analytical, problem solving, and time management skills.

Comfortable working with a team and individually to deliver results.

You can demonstrate technical skills. Strong working experience with Microsoft Word. PowerPoint and Excel. Proficient knowledge of Fenergo and WorldCheck is an asset.

You can demonstrate business knowledge. Understanding of Capital Markets infrastructure, applications, and businesses/products.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our customers.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-161 Bay St., 9th

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills

Business, Business Effectiveness

CIBC