Job Description

A TELUS Sante, nous donnons a chacun les moyens de vivre plus sainement. Guides par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l'unicite des personnes pour creer le futur de la sante. En tant que chef de file mondial des services de sante et de bien-etre - englobant la sante physique, mentale et financiere - TELUS Sante ameliore les resultats en matiere de sante pour les consommateurs, les patients, les professionnels de la sante, les employeurs et les employes.
We are seeking a detail-oriented Benefits Administration Specialist to join our client services team. This role is responsible for ensuring operational excellence in benefits administration through quality control, data validation, client communication, and system management. The successful candidate will manage multiple client deliverables while maintaining strict adherence to SLAs and contractual obligations, supporting both internal teams and external clients in a fast-paced environment.
Primary Responsibilities
Client Service & Operational Excellence:Ensure quality control of deliverables while meeting critical deadlines Perform comprehensive data validations and business testing Prepare and distribute written communications to client employees and retirees Respond to internal and external inquiries within required SLAs and contractual timeframes Support contact center operations for Tier 2 escalations Monitor client mailboxes, system jobs, and ad-hoc processes

Data Management & Reporting:Prepare, validate, and distribute benefits-related payroll files to client customers Generate and validate eligibility files for various carriers Create and validate client reports including OAD reports, age milestone reporting, and taxable benefit reporting Manage issue resolution processes through CW and AV systems Update and maintain administrative procedures and documentation

Quality Assurance & Training:Conduct peer reviews for team members Provide training and cross-training support as required Ensure compliance with best practices, confidentiality standards, and peer review processes Manage and prioritize multiple tasks to meet critical deadlines

Required Qualifications
Professional Competencies:Client Focus: Demonstrated ability to meet internal/external client expectations and maintain effective relationships Communication: Strong verbal and written communication skills with active listening capabilities Team Collaboration: Proven ability to work effectively in team environments and build trust with colleagues Problem-Solving: Strong analytical skills with ability to find effective solutions to complex problems Project Management: Excellent organizational skills with ability to manage multiple priorities and deadlines Initiative & Self-Management: Self-motivated with strong time management and positive attitude

Technical Skills:Systems Experience: BOL, Power Flex, Lifeworks, MSP, Carrier websites, Arielvu, Tractus, CW, Case Manager, 1MSI Software Proficiency: + SQL (basic query modification and execution)
+ Excel (formulas, vlookup, pivot tables)
+ Word (intermediate proficiency)
Data Management: Experience with HRIS feeds, payroll processing, provider feeds, and census data

Key Interfaces & Responsibilities
Data Processing:HRIS inbound feed validation and processing Payroll outbound feed validation and posting within SLAs Provider feeds to carriers with validation and SLA compliance Census data feeds to clients/carriers

Reporting & Communication:Monthly/Annual OAD report generation and distribution Age milestone and taxable benefit reporting Custom ad-hoc reporting as requested Email management for client administrators and participants

Preferred Experience
Entry-Level Requirements:Ability to think through complex problems and ask thoughtful questions Capability to handle large volumes of data efficiently Understanding of client service principles and SLA management

Growth Opportunities: This role offers significant opportunity for technical skill development and career advancement in benefits administration and client services.
Work Environment
This position requires strong attention to detail, ability to work under pressure, and commitment to maintaining confidentiality. The role involves regular interaction with clients, carriers, and internal teams, requiring excellent communication and relationship management skills.This

position

offers

competitive

compensation

and

benefits

package

commensurate

with

experience

and

qualifications.
A propos de nous
Nous sommes une equipe axee sur les personnes, les clients et les objectifs, qui collabore, innove et cree des retombees positives au quotidien. Nous ameliorons des vies grace a nos solutions technologiques. Nous favorisons une culture d'innovation qui permet aux membres de l'equipe de resoudre des problemes complexes et de produire des resultats exceptionnels sur le plan humain dans un monde numerique.
A TELUS, nous sommes fiers de notre culture qui encourage la diversite. Nous croyons foncierement a l'importance d'adopter des pratiques equitables en matiere d'emploi. Ainsi, le dossier de tous les candidats qualifies est etudie. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapes, au besoin.
Avertissement : Conformement a la Politique de securite des centres de donnees de TELUS Sante, tout membre de l'equipe susceptible de travailler dans un centre de donnees ou d'avoir acces a des renseignements detailles sur les technologies de service client peut faire l'objet d'une enquete de securite aupres du gouvernement du Canada.
La sante et la securite de notre equipe, de nos clients et des communautes que nous desservons sont primordiales pour TELUS. Par consequent, nous exigeons que toute personne qui se joint a nos Cliniques TELUS Sante soit completement vaccinee contre la COVID-19.
Remarque aux candidats du Quebec : si la connaissance de l'anglais est requise, c'est parce que le/la membre d'equipe qui occupera ce poste sera appele(e), sur une base reguliere, a interagir en anglais avec des parties externes ou internes ou encore a travailler dans un environnement informatique anglais dans le cadre de ses taches.
En deposant votre candidature pour ce role, vous comprenez et acceptez que vos informations seront partagees avec l'(les) equipe(s) d'acquisition de talents du groupe de societes TELUS et/ou tout gestionnaire implique dans le processus de selection.