Job Description

Candidate Profile Details:

• Degree/Certifications Required: Nice to have- CDCS, CSDG,
• Years of Overall Experience: 3 years plus
• Preferred Candidate Background: Strong client communications skills- will need strong English skills (both verbal and written).
• Experience working in this field
• Trade Finance experience
• Familiar with ICC- Brochures such as UCP, ISP, URDG.
• How will performance be measured: SLA's
• Selling Points of Position (CVP): Long term contract, working for a Top Bank, hands on exposure to complex transaction, expertise in Trade finance.
• Looking for : SBLC and Guarantees. Not looking for someone with experience in LC's only.
• Dealing w/ corporate clients across US and Canada.

Summary:

• Supporting trade finance operations, will be heavily focused on Standby letters of Credit.
• Will be managing complex transactions

Summary:

• As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.
• Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership.
• Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality.
• Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Customer:

• Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
• Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
• Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
• Contribute to the production of consolidated or aggregated reporting as appropriate
• Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
• May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder:

• Support the timely and accurate completion of business processes and procedures according to SLA requirements
• Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
• Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
• Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions that enhance the customer experience and support business objectives
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Contribute to the development/delivery of presentations/ communications to management or broader audiences
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
• Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team:

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
• Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights)
• Provide training, coaching and/or guidance to others on the team
• Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
• Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments
• Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally

Breadth & Depth:

• Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products)
• Sound level knowledge with some form of related training and/or related experience or skills
• Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high- risk/financial impact
• Identifies key operational/reporting/process issues for own area
• Provides thorough analysis and/or specialized reporting or operational/process support
• Requires general understanding of the overall function and/or businesses supported
• Some complexity in operational/reporting/process and/or analysis function generally requiring a short-term focus
• May lead small scale initiatives or work stream packages for assigned area
• Completes work within specifically defined parameters with guidance/direction from management as necessary
• May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions
• Generally reports to a Group Manager

Experience and/or Education:

• Undergraduate degree/college diploma
• 3+ year relevant experience

Must-Have Hard Skills:

• Trade Finance experience - 3 years
• SBLC (Stand by letters of credit) and Guarantees.
• Familiar with ICC- Brochures such as UCP, ISP, URDG.
• Experience with clients, customer facing experience

Soft Skills:

• Strong communication skills

Nice-To-Have:

• CDCS (Certified Documentary Credit Specialist) and CSDG (Certificate for Specialists in Demand Guarantees)
• Familiar with: TPS360
• Familiar with SWIFT

Please note:

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

Job Details
14044
Contract
18 months
Vancouver
Recruiter
Lalita Kumari
|

Skills Required