Job Description

Fredericton, NB



Customer Service

Experienced

Full-time

$50,245 - $68,479 / year

Competition Number:

#072-25.26

Benefits:

Health Insurance



Dental Insurance



Paid Time Off



Pension plan



Life Insurance



Disability Insurance



Employee Assistance Program



Tuition Aid



Wellness Programs

Closing Date:

September 22, 2025 at 4:00 PM



ASSOCIATED ALUMNI OFFICE



The Associated Alumni Office works on behalf of UNB and the independently incorporated UNB Associated Alumni to engage 100,000+ alumni living around the world in the life and success of UNB. Our work is guided by the Alumni Engagement Strategy and aligned with UNB's strategic vision. We proudly tell the story of our alumni and alma mater; celebrate university, student and alumni milestones and achievements; foster a culture of connection and contribution among students and alumni; and develop programs to help broaden and deepen alumni engagement. We support association governance, plan and support 100+ events annually, publish communications across multiple platforms, and offer many services, benefits and engagement opportunities for alumni.



WHAT WE OFFER



Full-time | 3-Year Term | Fredericton campus | On-Campus

Standard Work Hours:

Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Additional Working Conditions:

Occasionally required to be on-site after hours for major events and activities (e.g., graduation week, Reunion Weekend, Alumni Weekend, Proudly UNB Awards).

Salary Range:

$50,245- $68,479 per annum



YOUR FOCUS



Reporting to the Executive Director, the Alumni Services Representative (ASR) provides the first line of service to alumni inquiries, coordinates the benefits and services we offer to members, and helps to generate revenue for the Associated Alumni.



Provide friendly, helpful service at the main reception desk for all alumni inquiries.

Ensure reception desk coverage in collaboration with the Administrative Coordinator.

Answer the main alumni office phone and email, respond or refer inquiries, and track them to ensure timely resolution.

Greet and assist all guests and alumni visiting the office in a professional and welcoming manner.

Coordinate registration desks for major alumni events such as Reunion Weekend, Alumni Weekend, and Proudly UNB Awards.

Stay informed about alumni programs, communications, and events to provide accurate information and referrals.

Liaise with UNB departments to connect alumni with services such as transcripts, e-services, and library access.

Assist alumni with event registration, subscriptions, record updates, and other related services.

Grow revenue through programs, services, and campaigns, including affinity partnerships, diploma frame sales, merchandise sales, and advertising sales.

Secure sponsorships for alumni events to enhance the attendee experience.

Develop and manage partnerships for the Alumni Perks app and promote it to members.

Coordinate alumni benefits and services programs, seek new partners, and provide direct support to alumni.

Maintain and promote a list of alumni-owned businesses.

Manage alumni submissions for publications and coordinate alumni milestone programs and gifts.

Follow up on undeliverable mail to update alumni contact information.

Send congratulatory notes to alumni for professional achievements.

Manage inventory of alumni memorabilia.

Support the alumni events and outreach team by preparing materials such as nametags, swag bags, signage, and registration lists, and by analyzing post-event surveys.

Coordinate Alumni Skybox bookings

Support major projects and events as part of a collaborative team.

Perform administrative tasks and other duties related to alumni services and engagement.



WHAT YOU BRING



Undergraduate degree from the University of New Brunswick.

3-5 years in roles where best-in-class service direct to customers was a core expectation.

1-3 years in a professional office environment.

1-3 years experience using promotional or sales tactics to achieve targets.

Additional Strengths:

Strong written, verbal, and interpersonal communication skills, with the ability to anticipate needs and plan accordingly.

Confident in sharing and explaining a wide range of information about programs, services, and benefits.

Skilled at switching tasks quickly, with excellent multitasking and organizational abilities.

Comfortable working across multiple platforms, apps, and systems, including databases, our CRM, and web tools.

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A little bit about us

University of New Brunswick



The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2025 and one of Atlantic Canada's Top Employers for 2024.



UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research.



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WHY CHOOSE UNB?



UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.



ADMINISTRATIVE, PROFESSIONAL AND TECHNICAL GROUP (APT)



This position is part of the non-union Administrative, Professional and Technical (APT) group.



COMMITMENT TO EQUITY, DIVERSITY & INCLUSION



The University of New Brunswick is committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.



We thank all who apply; however, only those selected for an interview will be contacted.