Job Description

Position Title: Allergy Supervisor Reports To: Nutritional Services Manager Direct Reports: Allergen Chef, Allergen Nutritionist/Specialist, Allergen Production Assistants Hours of Work: 8 Hours per day, Monday \xe2\x80\x93 Friday, 8:00am to 4:00pm (The role requires earlier or later days depending on needs and supervision of the team).

The Organization At Wholesome Kids Catering, our core values are deeply ingrained in everything we do. With a purpose to Nourish Lives, we take pride in providing childcare centres and schools with healthy, delicious, and child-friendly meals and snacks. Our dedicated and experienced staff are driven by their passion for delivering WOW to all our valued customers and stakeholders.
Our menus are thoughtfully crafted to align with our \'Eat Grow Thrive\' philosophy, emphasizing excellent nutrition while incorporating flavors and foods that children love, truly nourishing their active lives and development.
Over the next three years, our primary focus is to be the Dominant Brand for childcare catering in the GTHA. Our state-of-the-art, custom-designed facility will support our top-line growth and overall strategic long-term plans. We have a proven track record of growth, and we are committed to delivering on our six differentiators that will elevate our customers, our services and our processes which will solidify our competitive difference of being a strong Trusted Partner.
At Wholesome Kids Catering, our journey is defined by our unwavering commitment and passion to Nourishing Lives and living out our values each day.
The Role As an Allergy Supervisor reporting to the Nutritional Services Manager, your role is crucial in ensuring the safety and well-being of children with allergies. Your primary responsibility is to supervise and plan the daily production of allergen meals, snacks and distribution, and establish and enforce allergy management protocols. This includes identifying and understanding different types of allergies prevalent among the children and implementing procedures to prevent cross-contamination and accidental exposure to allergens throughout the food preparation, storage, and serving processes. In addition, as the Allergy Supervisor, you will collaborate with team members to problem solve, recommend solutions to your manager, and provide guidance to enhance and expand the Allergen Production area. You will be hands-on in the production of allergen meals as well, showing confidence and expertise in when you need to be in the production (in any role) and when you should be overseeing, supervising, and working on collaboration and innovation projects. You will also be responsible for supporting and possibly at times leading innovative projects aimed at improving the allergen menu, working closely with various functional roles such as the Menu Specialist, Nutritional Services Manager, and Director of Operations. Your expertise and proactive approach will contribute to the continuous evolution and development of allergy management strategies within Wholesome Kids Catering
Success As a Trusted Partner the Allergen Supervisor will manage the Allergen production team ensuring effective production flows, communication within the broader production team, and safe, quality allergy replacements for all the children we serve. The successful candidate will be able to work shoulder-to-shoulder with team members to resolve issues, recommend solutions to the Nutritional Services Manager, and offer guidance to further evolve and develop and Raise the Bar in the Allergen Production area. The Allergen Supervisor will be a key part in innovation projects to help advance allergen menu innovations and allergen production innovations working alongside the Menu Innovation Specialist, Nutritional Services Manager and Director of Operations.

Education & Experience

• College diploma, Red Seal Chef preferred.
• 2 Years Allergen Management minimum
• Process Improvement Experience
• Experienced in planning areas of food production.
• Demonstrates strong supervisory skills is preferred.
• Safe Food Handler certificate/knowledge is preferred.

• Personable, professional and can lead a team positively with a diverse group with various levels of responsibility and accountability.
• Strong Customer Centric Focus and Service Orientation.
• Strong Process assessment and orientation.
• Planning Skills
• Ability to delegate, monitor and adjust workflows within a team effectively.
• Ability to Learn and Leverage technology.

• Intermediate skill level in Microsoft Office Suite of products \xe2\x80\x93 Word, Excel, PDF, Outlook
• Intermediate skill level in ERP system, Nutritional software, Recipe Management software
• Strong problem solving skills.
• High Attention to detail.
• Self-driven, motivated and results oriented.
• Works well independently and in a team.

• Strong verbal and written communication in English

• Supervises and oversight of allergen team, coaches team, develops an A-Player Team.
• Runs daily huddles with allergen team.
• Completes talent density process for allergen team and communicates assessments with the Nutritional Services Manager and the HR team.
• Provides on the job training and ensures all members of their team have required training.
• Recruits new members to the team as needed.
• Plans vacations for the allergen team aligned with Vacation Policy and will be hands-on to support team during vacations.
• Ensures confidentiality, tact and diplomacy at all times.

• Works within the allergy production process for AM, PM Process and distribution and coordinates with other supervisors for labour support to ensure On Time and in Full
• Coordinates with Inventory control and double checks allergen foods are ready for team to produce.
• Ability to use ERP/technology to view and assess information, answer team questions about specific allergen children, nutritional and ingredients tables leveraging the ERP.
• Plans staffing needs to meet production demands that swing
• Plans through updates and changes to processes and meals/snacks being prepared

• Understands our core customers and is able to make recommendations to improve allergen preparation, cooking processes.
• Implements and plans changes to allergen process in collaboration with Director of Operations, Nutritional Services Manager
• Plans with Nutritional Services Manager, Allergen Innovator changes and innovations to allergen menu.
• Ability to look at allergen trends, present information that best informs innovation, efficiency, best practices, opportunities for change to the Nutritional Services Manager.

• Change Management: Embraces change to support and position the business for future success.
• Customer Focus: Demonstrates a strong customer orientation to enhance business performance.
• Decision-Making : Employs the right mix of analysis and experience to formulate sound judgments.
• Communication: Expresses information and ideas in a clear and compelling manner.
• Team Collaboration: Actively builds highly cohesive and empowered teams.
• Results Focus: Ensures accountability and commitment to achieve business objectives.
• Growth and Learning: Develops self and others to increase professional knowledge and skills.
• Business Acumen: Utilizes available tools and processes to achieve business results.
• Digital Literacy: The ability to discover, evaluate, and use information and technology effectively through various apps and digital tools.
• Process Management: Organizes people, tasks and resources to achieve optimal performance.
• Continuous Improvement: Seeks ways to enhance business and operational efficiencies.
• Motivating Others: Creates a climate that engages and empowers people to perform at their best.
• Emotional Maturity: Demonstrates stress tolerance and composure amidst workplace demands
• Technical/Functional Knowledge: Possesses the skills required to perform the role at a high level.

• Every Child Eats \xe2\x80\x93 Allergen CSAT Score \xe2\x80\x93 85%+
• On Time In Full \xe2\x80\x93 Allergen Errors (Set Up/Production) - 0

• Plays to Win!
• Respectful of others and self
• Models and upholds the company\xe2\x80\x99s charter and values
• Represents the company in a professional manner
• Displays a high level of Integrity