Job Description

Alarm Room Operator
Posting Id 3230
Department Community Services
Division Fire Services
Section Fire Support Services
Job Grade Fire 055
Rate of Pay $64,647.25 - $116,995.00 Annual
Job Type Temporary Full Time - Contract
Contract Length/End Date 12 months
Replacement/New Position Replacement for Existing Vacancy
Posting Type Internal and External
Posting Date 01/12/2026
Application Deadline 01/26/2026
Position Summary
Reporting to the Communications Officer and indirectly to the Assistant Deputy Chief - Communications, the Alarm Room Operator (ARO) position comprises two job functions: fire department call-taker and dispatcher. The ARO is responsible for receiving, evaluating, and dispatching emergency and non-emergency calls for service in a timely and accurate manner. Operating in a high-stress environment, the ARO uses the computer-aided dispatch (CAD) system, radio, and telecommunications equipment to coordinate the fire department response and support field personnel. This role requires strong communication skills, attention to detail, and the ability to remain calm and focused during critical incidents.
Key Duties and Responsibilities
Receive emergency and administrative calls for service and/or advice, process and record necessary information applicable to the situation
Dispatch appropriate personnel and apparatus using a Computer-Aided Dispatch (CAD) system
Monitor radio traffic and maintain communications with field personnel to ensure responder safety
Accurately enter, update, and maintain call information and incident records
Interpret and relay critical information quickly and clearly to the appropriate agencies
Operate complex computer and telecommunications equipment
Track and maintain resource status
Provide exceptional customer service
Education and Experience

• Minimum of Grade 12 diploma or Ontario-approved equivalent
• Successful completion of a recognized Emergency Telecommunication Program, Emergency Computer Aided Dispatch experience, Emergency Dispatch experience or Emergency Responder experience is considered an asset
• Valid and current certification in First Aid and CPR is required

Required Skills/Knowledge
Be legally entitled to work in Canada
Excellent verbal communication skills with the ability to relay information clearly and accurately in a high-stress environment
Strong multi-tasking skills
Ability to interpret maps, addresses and/or geographical information
Ability to work both independently and collaboratively with a team
Keyboarding at a minimum of 45 wpm
Proficient computer skills
Demonstrates good judgment and makes sound decisions
Ability to work rotating shifts and in a restrictive environment
Shows commitment to personal growth, development, and leadership opportunities
Shares new ideas and challenges the status quo
Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
Takes initiative to participate in a culture of learning, mentoring, and sharing
Contributes to building and being a part of a positive culture
Demonstrate the City's corporate values of care, collaboration, courage and service
Leadership Competencies

• Demonstrates personal leadership
• Builds people and culture
• Cultivates open communication
• Shapes the future
• Navigates and leads through complexity and change

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ' ' link on the .
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Skills Required