Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Title: Agile Coach - Insurance Domain with Dynamics 365 Expertise
Location: Mississauga, Canada (Hybrid)
Job Type: Full Time
About the Role
We are seeking a seasoned Agile Coach with deep experience in the insurance industry and hands-on expertise in Dynamics 365 implementations. This role will lead Agile transformation initiatives across business and technology teams, coach stakeholders at all levels, and support strategic programs such as CCaaS (Contact Center as a Service) and Dynamics 365 rollouts. The ideal candidate will be a change agent who can foster Agile maturity and drive enterprise-wide adoption.
Key Responsibilities

• Agile Coaching & Enablement:

Coach Agile teams, Product Owners, and leadership to instill Agile values, principles, and practices. * Insurance Domain Expertise:
Align Agile practices with regulatory and operational needs specific to the insurance sector. * Dynamics 365 Integration Support:
Collaborate with cross-functional teams to ensure Agile delivery of Dynamics 365 solutions, including CRM and ERP modules. * Training & Workshops:
Design and deliver Agile training programs, workshops, and learning sessions tailored to various roles and maturity levels. * Enterprise Agility:
Guide the organization through Agile scaling frameworks such as SAFe, LeSS, or Scrum@Scale. * Stakeholder Engagement:
Build strong relationships with business and technical stakeholders to ensure alignment and transparency. * Continuous Improvement:
Promote a culture of experimentation, feedback, and iterative improvement across teams and processes. * Agile Metrics & Reporting:
Establish and track Agile metrics to measure team performance, Agile maturity, and transformation progress.
Qualifications

• Experience:

Minimum 5 years as an Agile Coach with significant experience in the insurance industry and Dynamics 365 projects. * Certifications:
ICAgile Certified Professional - Agile Coaching (ICP-ACC), SAFe Program Consultant (SPC), Certified Enterprise Coach (CEC), or equivalent. * Skills:
Strong facilitation, coaching, and leadership skills. Deep understanding of Agile frameworks (Scrum, Kanban, SAFe, etc.). * Technical Knowledge:
Familiarity with Dynamics 365 (CRM, ERP) and CCaaS platforms. * Education:
Bachelor's degree in Business, Computer Science, Engineering, or a related field.
Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
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Applicants for employment in Canada must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in Canada by Capgemini.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code: 344741
Posted on: Oct 21, 2025
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
Toronto, CA
Brand: Capgemini
Professional Community: Software Engineering

Skills Required