Job Description

Introduction de la compagnie

ShopperPlus est la principale plateforme de commerce electronique du Canada, fondee a Montreal (Canada) en 2008 par Jack, un des premiers employes. Apres des annees d'exploration approfondie et de developpement continu, la societe a etabli une serie de marques de CPD a contact complet, multicanaux, rentables et innovantes, notamment des fournitures de bureau, des produits electroniques, des articles de rangement pour maison, de la quincaillerie pour la cuisine et la salle de bain, des appareils de cuisine et de petits appareils menagers, des fournitures pour animaux de compagnie, des fournitures pour bebes et des produits de premiere necessite, etc. Grace a son propre site Web et a sa plateforme de commerce electronique, Shopper+ sert chaque annee des millions de consommateurs canadiens.

A Montreal, il y a un centre de traitement des commandes et son propre reseau de distribution. Il y a un centre de traitement a Vancouver, ainsi qu'un centre de marchandises a Guangzhou, en Chine. La societe a acheve le cycle d'investissement en capital de risque en aout 2021. Le centre de traitement des commandes de l'ouest de l'ile de Montreal a egalement ete agrandi pour atteindre 250 000 pieds carres (2,5 fois la taille du centre precedent). Entre-temps, un systeme robotise de preparation des commandes pour l'entreposage intelligent est mis en place pour eliminer le goulot d'etranglement et positionner Shopper+ en premiere ligne.

Titre du poste : agent(e) de service a la clientele

Roles et responsabilites?

Determiner les besoins des clients. Repondre aux questions en clarifiant l'information desiree; la recherche, localisation et fournir l'information. Resoudre les problemes en clarifiant l'information; la recherche et l'exploration des reponses et des solutions alternatives; la mise en oeuvre des solutions; mettre en priorite les problemes non resolus. Repondre aux demandes en clarifiant l'information desiree; effectuer des transactions; transferer les requetes. Maintenir la base de donnees du centre d'appels en notant les informations. Maintient l'equipement operationnel en suivant les procedures etablies; informer les departements responsables des dysfonctionnements. Rehausser la reputation de l'organisation en acceptant la participation d'accomplir les nouvelles et differentes requetes; explorer les possibilites d'ajouter de la valeur aux reussites du travail.
Qualifications?

Connaissances: Diplome d'etudes secondaires ou mieux Competences: Excellente capacite de communication tant a l'oral qu'a l'ecrit, en francais et en anglais. Autres: Sens des responsabilites Bonnes resolutions de probleme Bon joueur d'equipe Peut accomplir plusieurs taches en meme temps Bon service a la clientele 35+ MPM pour vitesse de frappe/clavardage Peut facilement se rendre au parc industriel de Lachine (Avoir une voiture est un plus)
Company Profile?

ShopperPlus is Canada's leading e-commerce platform, founded in Montreal, Canada in 2008 by Jack, an early Alibaba employee. After years of in-depth exploration and continuous development, the company has established a series of full-contact, multi- channel, cost-effective and innovative DTC brands, including office supplies, 3C electronic products, home storage, hardware kitchen and bathroom, kitchen and small home appliances, pet supplies, baby supplies and basic daily necessities, etc. Through its own website and e-commerce platform, ShopperPlus serves millions of Canadian consumers every year.

In Montreal, there is one order fulfillment center and its own distribution network, one fulfillment center in Vancouver, Canada, and one merchandise center in Guangzhou, China. The company has completed Round A venture capital investment in August, 2021. The fulfillment center on the West Island of Montreal has also expanded to 250,000 square feet (2.5 times the size of the previous one). Meanwhile, an intelligent warehousing robotic order picking system is introduced to break through the bottleneck and to position Shopper+ in the front line.

Job Title: Customer Service Agent, Full time

Report to: Manager - Customer Service

Responsibilities:

Communicate & understand the requirements of customers Answer inquiries by clarifying desired information, research, locate & provide these information Resolve problems by clarifying issues, research, explore answers or alternative solutions, then implement solutions or otherwise escalate unresolved problems Fulfill requests by clarifying desired information, and complete transactions or forward requests Maintain call center database by entering information Keep equipment operational by following established procedures, and report malfunctions Enhance organization reputation by accepting ownership for accomplishing new & different requests, and explore opportunities to add value to job accomplishments
Qualifications:

Knowledge:

Secondary school diploma At least two years of customer service experience in a call center.
Competence:

Excellent communication skill both verbal and written, in French and English. Proactive time management skills. Multitasking with efficiency Patients and understanding. Computer software such as, Excel, Google sheets, documents, ect..
Other:

Proactive Team player
Punctual

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

Dental care Extended health care Life insurance On-site parking
Work Location: In person