Job Description

English will follow

Tootsi Impex est un leader nord-americain dans les produits en vrac, naturels et alimentaires sante. Fondee en 1986, notre entreprise est un importateur, un transformateur et un distributeur direct de plus de 1500 produits. Notre siege social est situe a Montreal, ou nous fabriquons egalement des collations uniques et innovantes dans notre installation ultramoderne.

A propos du poste :

Nous recherchons un(e)

Agent(e) de fulfillment

minutieux(se) et proactif(ve) pour rejoindre notre equipe. Ce role est essentiel pour assurer un traitement efficace et precis des commandes, tout en maintenant d'excellentes relations avec la clientele et en collaborant avec diverses equipes.

Principales responsabilites :

Facturation et documentation :

Preparer les factures et les documents d'expedition (ex. : Midland, Vitran BOL). S'assurer que les factures COD sont remises a la comptabilite.

Gestion des commandes dans WMS et SAP :

Annuler les commandes dans SAP/WMS et s'assurer de l'equilibre de l'inventaire. Effectuer des changements et annuler des commandes a la demande des representants. Assurer que les commandes sont preparees a temps.

Service a la clientele et soutien :

Repondre aux appels/courriels concernant les demandes des representants des ventes et fournir un soutien et des solutions. Resoudre efficacement les problemes des clients. Effectuer le suivi aupres des transporteurs concernant l'etat d'une commande (envois manquants/reacheminement d'une commande). Effectuer le suivi de la qualite des produits.

Operations au comptoir :

Accueillir les clients pour le ramassage des commandes et le paiement si necessaire. Accueillir les chauffeurs au moment du ramassage/livraison. S'assurer d'envoyer le conteneur au bon entrepot. Contacter la personne responsable lorsqu'une reparation est demandee.

Qualifications et competences requises :

Diplome d'etudes collegiales ou experience equivalente. Connaissance des systemes informatiques lies a la gestion des commandes (par exemple, SAP, WMS) est un plus, mais non requise. Le bilinguisme est un atout Excellentes competences en communication et en relations interpersonnelles Capacite a travailler de maniere collaborative avec des equipes interfonctionnelles. Souci du detail et capacite a gerer plusieurs taches simultanement. Oriente client et axe sur la resolution proactive des problemes. Flexibilite pour s'adapter a des environnements de travail dynamiques et des demandes changeantes.
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Tootsi Impex is a North American leader in bulk, natural

,

and health food products. Our company was established in 1986. We are a direct importer, processor, and distributor of over 1500 products. Our headquarter is based in Montreal where we also manufacture unique and trend-setting snacks from our state-of-the-art facility.

About the Role:

The Fulfillment Agent is responsible for coordinating and managing the order fulfillment process for customers. They work closely with the sales, logistics, and warehousing teams to ensure the smooth and efficient execution of orders, while maintaining excellent customer relations.

Key Responsibilities:

Billing & Documentation:

Prepare invoices and shipping documents (e.g., Midland, Vitran BOL). Ensure COD invoices are delivered to accounting.

WMS & SAP Order Management:

Cancel orders in SAP/WMS and ensure inventory balances. Make changes and cancel orders as requested by sales representatives. Make sure orders are prepared in a timely manner.

Customer Service & Support:

Answer calls/emails regarding sales representative inquiries and provide support and solutions. Effectively resolve customer issues. Follow up with carriers on the status of orders (missing shipments/rerouting). Follow up with quality on products.

Counter Operations:

Greet customers for order pickup and payment, when necessary. Greet drivers at the time of pickup/delivery. Ensure the container is sent to the correct warehouse. Contact the responsible party when a repair is requested.

Required Qualifications & Skills:

College diploma or equivalent experience. Knowledge of computer systems related to order management (e.g., SAP, WMS) is an asset but not a requirement. Bilingual proficiency is a plus Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with the ability to manage multiple tasks simultaneously. Customer-oriented and focused on proactive problem-solving. Flexibility to adapt to dynamic work environments and changing demands.

Benefits

Dynamic and experienced team Several public transportation lines nearby or on-site parking 30% discount on all our products in store Group insurance covering dental and medical from day one RRSP/RPDP Various celebrations throughout the year and much more.
Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Discounted or free food Extended health care Language training provided Life insurance On-site parking Paid time off RRSP match Store discount
Work Location: In person