Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Avez-vous ce qu\xe2\x80\x99il faut pour r\xc3\xa9ussir? Avez-vous envie de faire partie d\xe2\x80\x99une \xc3\xa9quipe dynamique et professionnelle qui place les clients au centre de ses pr\xc3\xa9occupations? Alors, l\xe2\x80\x99occasion qui suit est pour vous! Nous offrons un salaire concurrentiel et un programme de prime de rendement annuelle, de m\xc3\xaame que des occasions quotidiennes d\xe2\x80\x99offrir des exp\xc3\xa9riences positives aux clients.

\xc3\x80 titre d\xe2\x80\x99agent ou d\xe2\x80\x99agente de fid\xc3\xa9lisation de la client\xc3\xa8le des Solutions de protection, vous avez la responsabilit\xc3\xa9 d\xe2\x80\x99entretenir des relations positives et efficaces avec nos clients et nos intervenants internes en fournissant un excellent service et en d\xc3\xa9ployant des efforts de fid\xc3\xa9lisation de la client\xc3\xa8le. C\xe2\x80\x99est une occasion unique pour ceux qui poss\xc3\xa8dent les bonnes comp\xc3\xa9tences d\xe2\x80\x99obtenir leur permis d\xe2\x80\x99assureur vie (PQPAV), s\xe2\x80\x99ils ne satisfont pas d\xc3\xa9j\xc3\xa0 \xc3\xa0 cette exigence. Manuvie couvrira le co\xc3\xbbt du cours PQPAV harmonis\xc3\xa9 offert par un fournisseur de formation agr\xc3\xa9\xc3\xa9, ainsi que les frais pour l\xe2\x80\x99examen et le permis.

Vous devez pouvoir faire preuve de souplesse \xe2\x80\x93 les quarts de travail sont fix\xc3\xa9s du lundi au vendredi entre 8 h et 20 h (HE).

Ce que vous ferez

\xc2\xb7 Traiter des appels de fid\xc3\xa9lisation entrants et sortants.

\xc2\xb7 Fournir des conseils, analyser les besoins et remplir des propositions ou des annulations d\xe2\x80\x99assurance.

\xc2\xb7 Noter avec exactitude des commentaires formul\xc3\xa9s par les clients dans un syst\xc3\xa8me en ligne.

\xc2\xb7 Atteindre les cibles de fid\xc3\xa9lisation et de qualit\xc3\xa9 \xc3\xa9tablies, et ce, sur une base mensuelle, trimestrielle et annuelle.

\xc2\xb7 Communiquer r\xc3\xa9guli\xc3\xa8rement avec les clients, verbalement et par \xc3\xa9crit.

\xc2\xb7 Soutenir diverses campagnes de marketing et de commandite ainsi que des programmes visant \xc3\xa0 regagner d\xe2\x80\x99anciens clients.

\xc2\xb7 Transmettre les probl\xc3\xa8mes et les pr\xc3\xa9occupations au superviseur, Fid\xc3\xa9lisation, et lui faire part des tendances qui se d\xc3\xa9gagent.

\xc3\x80 titre de candidat id\xc3\xa9al, vous ajoutez de la valeur gr\xc3\xa2ce \xc3\xa0 votre talent particulier pour la communication. Vous \xc3\xaates une personne \xc3\xa9nergique et souhaitez faire partie d\xe2\x80\x99une entreprise dynamique d\xe2\x80\x99envergure mondiale, qui offre des possibilit\xc3\xa9s de carri\xc3\xa8re \xc3\xa0 long terme.

\xc3\x89tudes et exp\xc3\xa9rience

\xc2\xb7 Exp\xc3\xa9rience dans un poste de service \xc3\xa0 la client\xc3\xa8le, de vente ou de fid\xc3\xa9lisation; une exp\xc3\xa9rience des centres d\xe2\x80\x99appels est \xc3\xa9galement souhaitable.

\xc2\xb7 Exp\xc3\xa9rience dans le secteur des services financiers.

\xc2\xb7 Dipl\xc3\xb4me d\xe2\x80\x99\xc3\xa9tudes postsecondaires, un atout; toutefois, les exp\xc3\xa9riences de travail \xc3\xa9quivalentes sont s\xc3\xa9rieusement consid\xc3\xa9r\xc3\xa9es.

\xc2\xb7 Connaissance des services financiers ou de l\xe2\x80\x99assurance, un atout.

Comp\xc3\xa9tences et qualit\xc3\xa9s :

\xc2\xb7 Capacit\xc3\xa9 de travailler dans un bureau \xc3\xa0 aires ouvertes ou \xc3\xa0 distance et de g\xc3\xa9rer plusieurs t\xc3\xa2ches courantes.

\xc2\xb7 Capacit\xc3\xa9 d\xc3\xa9montr\xc3\xa9e de persuader et de n\xc3\xa9gocier en pratiquant la vente-conseil par t\xc3\xa9l\xc3\xa9phone et aptitudes pour l\xe2\x80\x99\xc3\xa9coute active.

\xc2\xb7 Aptitudes pour l\xe2\x80\x99utilisation simultan\xc3\xa9e de plusieurs programmes et \xc3\xa9crans tout en parlant avec des clients. Vous \xc3\xaates \xc3\xa9galement capable d\xe2\x80\x99apprendre \xc3\xa0 utiliser des syst\xc3\xa8mes internes et ma\xc3\xaetrisez MS Office, Outlook, Internet Explorer et Google Chrome.

\xc2\xb7 Souci du d\xc3\xa9tail et exactitude lors de la collecte et de la consignation de renseignements sur les clients.

\xc2\xb7 Aptitude \xc3\xa9prouv\xc3\xa9e pour la r\xc3\xa9solution de probl\xc3\xa8mes et la gestion des conflits, afin que soit trouv\xc3\xa9e une solution acceptable pour le client.

\xc2\xb7 La ma\xc3\xaetrise du fran\xc3\xa7ais et de l\xe2\x80\x99anglais est fortement souhait\xc3\xa9e.

Quels avantages obtiendrez-vous d\xc3\xa8s votre entr\xc3\xa9e en service? Nous offrons un salaire de base avec prime de rendement annuelle, un programme d\xe2\x80\x99avantages sociaux complet, de la formation, un encadrement continu et le soutien de la Soci\xc3\xa9t\xc3\xa9. \xc3\x80 Manuvie, les occasions couvrent une grande vari\xc3\xa9t\xc3\xa9 de r\xc3\xa9gions, de march\xc3\xa9s et de produits. Ce poste offre la possibilit\xc3\xa9 d\xe2\x80\x99entreprendre une carri\xc3\xa8re \xc3\xa0 long terme ax\xc3\xa9e sur les besoins de nos clients.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as \xe2\x80\x98MFC\xe2\x80\x99 on the Toronto, New York, and the Philippine stock exchanges, and under \xe2\x80\x98945\xe2\x80\x99 in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location CAN, Nova Scotia, Halifax, 2727 Joseph Howe Drive

Salary range is expected to be between $39,900.00 CAD - $66,500.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife