Job Description

The Station Agent is responsible for loading and offloading cargo and passenger bags, checking-in and boarding passengers, processing arrival and departure times, completing all regulatory paperwork, conducting email and telephone communication with internal and external customers, and processing payments for cargo and tickets.



Level: As per the UNIFOR Collective Agreement.



Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement. The successful candidate will also receive a Northern Living Allowance.



Reporting to: Manager, Northern Hamlets.

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:


Maintain records as required and disseminate information; Record flight arrival and departing times; Conduct radio communications with the aircraft; Process weight and balance and load control data; Process shipment and reception of all cargo; Perform load service duties; Handle all cargo; Provide services to the aircraft on the ground as required; Perform all warehouse related duties; Perform commissary duties; Assist with reconfiguration of aircraft as required; Assist passengers with mobility and special needs; Assist with claims for damaged or missing goods; Process passengers and baggage; Make reservations and compute fares; Issue tickets/airway bills and process sales reports for deposit; Assemble, control and transmit reservations and passenger data; Administer Interline and employee travel both business and pleasure; Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:


Must have completed grade 10 or have equivalent job experience in the related areas: warehouse, customer service, etc; Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate; Demonstrated customer service skills; Must be able to obtain and retain an Airside Vehicle Operators Permit (AVOP); Ability to communicate in Inuktitut a definite asset;

Closing date: February 24th, 2025.

Please note: Housing and relocation assistance are not provided for this position.