Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Agent responsable, Insolvabilit\xc3\xa9, bilingue (fran\xc3\xa7ais et anglais) I Bilingual Insolvency Officer (French and English)



En quoi consiste l\xe2\x80\x99emploi ?

Vous mettrez en application vos capacit\xc3\xa9s \xc3\xa0 enqu\xc3\xaater et prendrez en charge la r\xc3\xa9solution de probl\xc3\xa8mes, en veillant \xc3\xa0 l\xe2\x80\x99att\xc3\xa9nuation des risques op\xc3\xa9rationnels et \xc3\xa0 la conformit\xc3\xa9. Vos aptitudes en communication vous seront utiles, puisque vous serez la personne-ressource pour les autres membres de l\xe2\x80\x99\xc3\xa9quipe, afin d\xe2\x80\x99offrir une Exp\xc3\xa9rience client harmonieuse, rapide, simple et excellente. Vous miserez sur la collaboration au sein de votre \xc3\xa9quipe et la convergence des divers partenaires en appui \xc3\xa0 la vision \xc2\xab Un client. Une banque. \xc2\xbb de RBC.

Quelles seront vos t\xc3\xa2ches ?

• Assurer le traitement des op\xc3\xa9rations complexes des clients li\xc3\xa9es aux faillites, aux propositions de consommateur et aux documents de services de consultation sur le cr\xc3\xa9dit.
• Faire preuve de jugement et approuver, refuser ou n\xc3\xa9gocier les faillites, les propositions de consommateur et les services de consultation sur le cr\xc3\xa9dit.
• Prendre les appels des clients et des professionnels du secteur.
• Produire des rapports sur le risque et assurer l\xe2\x80\x99\xc3\xa9quilibre entre le service \xc3\xa0 la client\xc3\xa8le et le risque d\xe2\x80\x99exploitation.
• R\xc3\xa9soudre les probl\xc3\xa8mes li\xc3\xa9s \xc3\xa0 des groupes, fonctions et processus pr\xc3\xa9cis.

Que vous faut-il pour r\xc3\xa9ussir ?

Comp\xc3\xa9tences essentielles

• Au moins deux ans d\xe2\x80\x99exp\xc3\xa9rience en recouvrement
• Bilinguisme anglais-fran\xc3\xa7ais (niveau professionnel dans les deux langues)
• Capacit\xc3\xa9 \xc3\xa0 produire des rapports d\xe2\x80\x99\xc3\xa9valuation du risque complexes au besoin
• Aptitudes manifestes pour n\xc3\xa9gocier, trouver des solutions et prendre des d\xc3\xa9cisions
• Capacit\xc3\xa9 \xc3\xa0 prendre des appels de clients, de fiduciaires et de partenaires de service dans un environnement de t\xc3\xa9l\xc3\xa9centre
• Bonne compr\xc3\xa9hension de ce que signifie l\xe2\x80\x99\xc3\xa9quilibre entre le service \xc3\xa0 la client\xc3\xa8le et le risque d\xe2\x80\x99exploitation
• Ax\xc3\xa9 sur les r\xc3\xa9sultats et ayant la capacit\xc3\xa9 manifeste d\xe2\x80\x99examiner et de rechercher des solutions et des d\xc3\xa9cisions
• Capacit\xc3\xa9 de travailler efficacement dans un environnement plein de d\xc3\xa9fis
• Disponibilit\xc3\xa9 pour effectuer des quarts de travail entre 8 h et 18 h, du lundi au vendredi

Atouts

• Connaissance des syst\xc3\xa8mes CAC, CASPER, Banque en direct \xc3\xa0 l\xe2\x80\x99entreprise, Syst\xc3\xa8me de gestion des hypoth\xc3\xa8ques en direct, TS2, Plateforme de vente, Bankruptcy Highway et Collection Highway
• Connaissance des notions de faillite et de fraude, des services conseils en cr\xc3\xa9dit et des propositions de consommateurs
• Connaissance des produits aux particuliers, des pr\xc3\xaats, des hypoth\xc3\xa8ques, des d\xc3\xa9couverts et des produits aux entreprises

Qu\xe2\x80\x99y gagnerez-vous ?

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance et collaborons afin d\xe2\x80\x99offrir des conseils fiables qui contribueront \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s. Nous nous soucions du bien-\xc3\xaatre de chacun et chacune et aspirons \xc3\xa0 r\xc3\xa9aliser notre plein potentiel, \xc3\xa0 favoriser l\xe2\x80\x99essor des collectivit\xc3\xa9s et \xc3\xa0 contribuer \xc3\xa0 la r\xc3\xa9ussite de tous et toutes.

• Programme de r\xc3\xa9mun\xc3\xa9ration globale
• Dirigeants qui ont \xc3\xa0 c\xc5\x93ur votre perfectionnement
• Occasion d\xe2\x80\x99apporter une contribution importante et d\xe2\x80\x99avoir une influence durable
• Possibilit\xc3\xa9s d\xe2\x80\x99exercer progressivement des responsabilit\xc3\xa9s plus importantes

RBC autorise les am\xc3\xa9nagements de travail flexibles lorsque c\xe2\x80\x99est possible. D\xc3\xa9tails \xc3\xa0 discuter avec le charg\xc3\xa9 de l\xe2\x80\x99embauche.



What is the opportunity?

You will apply your investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. Your communication skills will serve you here, as you will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. You will foster collaboration within your team and convergence across partners to support RBC\xe2\x80\x99s One Client, One Bank vision.

What will you do?

• Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
• Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
• Field calls from clients and industry professionals
• Complete risk reports and ensure a balance between customer service and business risk mindset
• Resolve issues related to the specific group, function and process

What do you need to succeed? Must-have

• 2+ years of collections experience
• Bilingual in French and English, at a professional level in both languages
• Ability to formulate intricate Risk Assessment Reports when required
• Proven negotiation, solution-finding and decision making skills
• Ability to take calls from clients, trustees and service partners in a call centre environment
• Strong understanding of the balance between customer service and business risk mindset
• Results driven, with a demonstrated ability to review, seek solutions and decisions
• Ability to work efficiently in a challenging environment
• Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday

Nice-to-have

• Knowledge of CAC\'s, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
• Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
• Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products

What\xe2\x80\x99s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development
• Ability to make a difference and lasting impact
• Opportunity to take on progressively greater accountabilities

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

Job Summary

Address: MISSISSAUGA, Ontario, Canada

City: CAN-ON-MISSISSAUGA, CAN-QC-MONTR\xc3\x89AL

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Personal and Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2022-12-09

Application Deadline: 2023-07-28

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada