Job Description

###

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

Be the friendly face of adventure in the wild Yukon! As a Guest Services Agent, you'll welcome travelers from around the world, helping them experience the magic of the North--from aurora sightings to local culture. You'll handle bookings, share insider tips, and ensure every guest's stay is smooth, warm, and unforgettable. If you love people, nature, and fast-paced days, this role is your perfect frontier.###

RESPONSIBILITIES

Performs a variety of moderately difficult customer service tasks. Routinely applies knowledge of Company products, services, and policies to provide excellent customer service and generate maximum sales. Assists customers, employees, and management and responds to queries.


###

REQUIREMENTS

Must pass a pre-employment background check. Minimum age of 18 years required to reside in company housing, where available. Must be able to legally work in Canada.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment. Ability to work in a fast-paced environment with multiple tasks and external influences. Ability to work independently with minimal supervision while achieving daily goals. Ability to support and comply with company policies, procedures and guidelines including support and comply with company health and safety standards. Ability to stand/walk/work on feet for minimum of 8 hours per day.


###

BENEFITS

Travel - FREE CRUISE AFTER YOUR FIRST SEASON! Reward for Referral Program Experience - Of a lifetime! Rewards & Incentives Community Service Employee Activities Professional Growth
HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.###

About Holland America/Princess Alaska-Yukon Land Operations

We're a collaboration of Princess Cruises and Holland America Line, innovators in Alaska tourism and advocates for the environment. We offer guests adventure, comfort, and a variety of lifetime memories--whether sailing past glaciers, cozying up in a wilderness lodge, or spotting a bear from a dome-window rail car.



Our teams participate in HAP's sustainability program, aka "Sustain Alaska & the Yukon", and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment.



We are dedicated to delivering excellent customer service to all guests, coworkers, and vendors and provide a safe workplace for all team members and a safe vacation experience for all guests.



HAP is committed to a diverse, equitable, and inclusive work environment.


The best way to learn more about all of our roles and opportunities is to connect with us on Facebook and Instagram.