Job Description

Agent Development Coach

About Ayr Farmers Mutual

Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.

Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing outstanding, personalized customer service. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.

Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.

Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be their best. Together, we care for and support our members and community to thrive!

Agent Development Coach

The Agent Development Coach plays an important role in supporting our Agents business growth across our distribution network. Working closely with the Manager of Distribution, this position focuses on building strong Agent relationships, providing training and resources, and contributing to strategies that help our Agents succeed in serving the communities we care for.

This role is ideal for a relationship-focused professional with insurance industry knowledge who enjoys problem-solving, supporting others' success, and working collaboratively across teams. The successful candidate will combine strong communication skills with strategic

thinking to support our Agents and ensure they have the tools they need to thrive, while thinking strategically and operationally about how our values and purpose guide our growth initiatives and deepen our connections with those we serve.

Responsibilities:

Develop and facilitate comprehensive Agent training programs covering insurance sales, workflows, policies, procedures, and system usage Assist the Manager of Distribution in the recruitment, selection, and ongoing support for Agents Evaluate and develop workflows, processes, and procedures to ensure consistency and high-quality service and a positive policyholder experience across the Agent network Provide escalation support and guidance to Agents on complex matters Support customer experience initiatives including program development, measurement and monitoring Collaborate on Guidewire functionality development to enhance Policyholder and Agent experience Analyze data and statistical information, sharing findings and trends Coordinate marketing support including donations, sponsorships, tradeshows, and community events Provide administrative support including Agent licensing coordination and general support to the Manager of Distribution Stay connected to member needs and organizational priorities while consistently demonstrating AFM's values

Skills and Experience:

Post secondary education in business, insurance, or a related field, CIP (or working towards), CRM, or equivalent related experience 3+ years of sales and insurance experience, preferably with exposure to Agent support Experience supporting, mentoring, and problem-solving with others in a collaborative environment Guidewire experience preferred Specialized knowledge in underwriting and sales within the mutual insurance industry, an asset Proficiency in Microsoft Office (Excel, Word) and sales database management Strong interpersonal skills and professional demeanor Exceptional verbal and written communication skills High level of integrity and discretion in managing confidential information Valid driver's license

Positions available:

1

Hiring annual salary range:

$80,000 - $100,000

Why Choose Ayr Farmers Mutual?

Together we care for and support our members and communities to thrive. We offer a supportive learning environment. We invest in your growth and celebrate your achievements. Competitive matching Pension Plan and employer-paid Group Healthcare Benefits Plan, including a Health Care Spending Account. We offer a hybrid working environment. Dress for your workday flexibility.

Accommodation at Ayr Farmers Mutual Insurance Company

We are committed to a selection process and work environment that is inclusive and barrier free. Human Resources will work with the applicant and the selection committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

To learn more about Ayr Farmers Mutual, visit our website at https://www.ayrmutual.com/

INTERESTED IN APPLYING?

Please send your resume to: careers@ayrmutual.com

Job Types: Full-time, Permanent

Pay: $80,000.00-$100,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance On-site parking Paid time off Profit sharing
Work Location: Hybrid remote in Ayr, ON