Job Description

The Customer Service Agent is responsible for ensuring the highest level of customer service for our passengers by processing passenger check-ins, processing baggage, and answering general inquiries.



Level: As per the UNIFOR Collective Agreement.



Pay Rate: Starting at $21.00 per hour as per the UNIFOR Collective Agreement or commensurate with experience. In addition to the Northern Living Allowance.



Reporting to: Regional Manager, YZF

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:


Process passengers and baggage; Make reservations and compute fares; Disseminate information; Respond to travel agency inquiries; Assist passengers with mobility and special needs; Issue tickets and process sales reports for deposit; Assemble, control and transmit reservations and passenger data; Administer Staff Travel and employee travel both business and pleasure; Maintain records as required; Process claims for damaged or missing baggage; Record flight arrival and departure times; Conduct radio communications with the aircraft; Provide load data; Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane; Perform other duties and functions related to the foregoing; and Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:


High school diploma or equivalent related experience; 1 year of customer service experience; Possess a working knowledge of Sabre System; Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy; Bilingual in English/French or English/Inuktitut is an asset; Possess a knowledge of passenger check-in and baggage handling; Must be familiar with all aspects paperwork/documentation for all passenger service functions; Must possess strong communication, and interpersonal skills; Proven customer service skills; Works well in team environment; Experience in handling passengers with mobility needs; Must be adept at handling multiple tasks, and prioritizing duties; Willing to assist in all areas of passenger services; Willing to work irregular hours of operation and shift work; Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access and Clearance Program regulated by Transport Canada.

Please note:

Relocation assistance is not available for this position.

Please note:

This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues- but you are responsible for the shifts that you are scheduled.



Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing Date:

May 28th, 2025.