Job Description

Come aboard a company that is committed and human, ready for new challenges and that needs you! To continue to brighten the everyday of our customers with the joy of vacation, the Transat team is looking for agents for our Customer Contact Centre.

As an agent, you will be the voice of Transat and the first link with our customers. Your role is therefore essential in the relationship with our customers. Thanks to you, our customers will be able to make their travel plans a reality, especially in these times of recovery.

Ready to travel? You will be responsible for answering customer calls regarding our domestic and international flights and vacation stays. Our clients will benefit from your ability to tailor a trip to their specific needs and find the best solutions. As you gain experience, you will develop new product skills (packages, hotels, excursions, cars) that are linked to salary progression.

reach new heights by joining our team of travel enthusiasts and enjoy our travel perks to discover our destinations on board the WorldaEUR(TM)s Best Leisure Airline!

Benefits:

• Salary of $19.48 (Rapid salary progression)
• Annual target bonus of 3% guaranteed for the year 2022
• Monthly financial incentive
• Possibility of career development within the company
• 3 weeks of vacation
• 5 floating vacations
• Group insurance
• 2 airline tickets to Transat destinations + unlimited standby (upon hiring)

• Respond to incoming calls from external customers (B2C) and travel agents (B2B) by demonstrating listening, empathy, and a sincere desire to provide unparalleled service;
• Promote the products of the Transat brand (fare classes, seat selection, luggage, special services, insurance, financing requirements, etc.);
• Assist customers at the airport and at destination;
• Process requests for flight reservations and modifications to existing files;
• Inform and advise customers to finalize sales of packages, flights, a la carte hotels and cars (following the addition of product skills);
• Act as user expert for customers browsing our websites;
• Follow up with clients on ongoing files.

• Duration of training: approximately 12 days;

• Schedule of training: 9 a.m. to 5 p.m.;

• Type of training: online;

• Location of training: 300 Leo-Pariseau in Montreal or teleworking;

• Place of work after the training: teleworking;

• Full time (between 37.5h and 40h) or part time (minimum 30h);

• The agent must be available between 9 p.m. and 8 a.m., 7 days a week;

• The work schedule is confirmed one month in advance (weekdays and weekends).

• Experience in customer service or tourism (an asset);
• Experience in a call center environment (an asset);
• Experience in night work (an asset);
• Bilingual (French and English), written and spoken, knowledge of a third language an asset;
• Excellent skills to use and navigate through various computer applications;
• Great ability to adapt to different and constantly evolving computer software;
• Knowledge of reservation systems such as RADIXX, SIREV, TTS, GDS and Datalex (an asset);
• Strong customer service skills;
• Strong organizational skills, thoroughness, and autonomy;
• OPC / TICO certification (an asset);